-
Trusted Options for Avaya Customers
Collaboration
Avaya’s recent announcements have put a lot of people into the decision process. Making a major business technology purchase isn’t something you can take lightly. To figure out who you
Read More
-
Cisco Collaboration a Leader in 5 Gartner Magic Quadrant Reports
Collaboration
Cisco is positioned as a leader in all five Gartner Magic Quadrants in which Cisco Collaboration participated over the last year, which confirms both the strength of our portfolio and
Read More
-
![]()
Contact Center: The Digital Goalkeeper
Collaboration
While watching soccer in the United Kingdom (or as the rest of the world calls it, football), I metaphorically started to think of how the modern contact center has become
Read More
-
![]()
Switching UC & Contact Center Providers Can Be a Relief
CollaborationIn Industry shake-up times like these, you may worry about your contact center solution – and the impact on your customers: Will my solution still have support? Will my maintenance
Read More
-
![]()
Recording the Changing Face of Customer Journeys
Collaboration
Customer interaction is getting personal. The new era points to a concierge customer-service experience via video, allowing much more intimate and rich conversations. Contact centers have an enduring business requirement
Read More
-
![]()
Get on the Same Page as Your Customer with Co-browsing
Collaboration
Cisco Remote Expert Mobile and Co-browse provides a quick mechanism to set up web-sharing session with call center agents. In recent reports, Aberdeen lists the following as benefits of co-browsing:
Read More
-
![]()
5 Predictions for Customer Care in 2017
Collaboration
We’re all bombarded predictions from so-called experts. But who do you trust? I believe it’s important to have a strong track record. Our predictions for 2016 were on point and
Read More
-
![]()
Customer Care and the Connected Digital Experience
CollaborationCisco’s next-generation software for contact centers is now available. Connected Digital Experience allows you to deliver contextual, continuous, and capability-rich journeys for your customers.
Read More
-
![]()
Improving Premises-based Collaboration while Embracing Cloud
Collaboration
Regardless of where you are in adopting collaboration technologies, we’re focused on delivering what works best for your needs. Cisco Collaboration Systems Release 11.5 is evidence of that constant evolution.
Read More
-
![]()
Cisco a Leader in Gartner’s Magic Quadrant for Contact Center
Collaboration
Gartner recently published its annual Magic Quadrant for Contact Center Infrastructure, Worldwide report. And for the fifth year, Cisco is positioned highest in “Ability to Execute.” Gartner bases Ability to
Read More
contact center
-
Connect with Cisco Blogs
