Cisco Blog

Get on the Same Page as Your Customer with Co-browsing

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Ruchi Gupta
December 15, 2016 - 4 Comments

Cisco Remote Expert Mobile and Co-browse provides a quick mechanism to set up web-sharing session with call center agents. In recent reports, Aberdeen lists the following as benefits of co-browsing:

5 Predictions for Customer Care in 2017

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Chris Botting
December 13, 2016 - 3 Comments

We’re all bombarded predictions from so-called experts. But who do you trust? I believe it’s important to have a strong track record. Our predictions for 2016 were on point and

Customer Care and the Connected Digital Experience

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Chris Botting
September 20, 2016 - 4 Comments

Cisco’s next-generation software for contact centers is now available. Connected Digital Experience allows you to deliver contextual, continuous, and capability-rich journeys for your customers.

Improving Premises-based Collaboration while Embracing Cloud

Collaboration

Mark Royle
June 28, 2016 - 1 Comment

Regardless of where you are in adopting collaboration technologies, we’re focused on delivering what works best for your needs. Cisco Collaboration Systems Release 11.5 is evidence of that constant evolution.

Cisco a Leader in Gartner’s Magic Quadrant for Contact Center

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Jeff Campbell
June 23, 2016 - 0 Comments

Gartner recently published its annual Magic Quadrant for Contact Center Infrastructure, Worldwide report. And for the fifth year, Cisco is positioned highest in “Ability to Execute.” Gartner bases Ability to

Having Fun with Customer Care: Join Us at CLUS

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Carmen Logue
June 16, 2016 - 0 Comments

Fun at work? For me, it’s making stuff customers need. I admit that I have long been a skeptic of the “Fun at Work” movement. It’s not that I don’t

Is Video the New Voice for Customer Interactions?

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Ruchi Gupta
May 20, 2016 - 1 Comment

Video is the best way to have a great customer interaction that helps to build trust and gain context. It also increases upsell and cross sell opportunities.

Strength in Transitions for Customer Care

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Chris Botting
March 18, 2016 - 0 Comments

Last week’s Enterprise Connect event was an eye-opening experience from many perspectives. A tour of the exhibit area seemed like a real-time stroll through the history of contact center technology.

Enterprise Connect, Day 1 Wrap-Up

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Kim Austin
March 7, 2016 - 0 Comments

Enterprise Connect definitely got underway today in Orlando. The sessions grew more crowded throughout the day and the halls got busier. I heard a lot of talk about cloud, hybrid,

Make Some New Friends: Jimi Hendrix and Customer Experience Part 2

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Zack Taylor
December 17, 2015 - 3 Comments

Do the names Linda Keith and Chas Chandler ring a bell? Well, without their influence, we may have never heard of Jim Hendrix. In May 1966, Keith ran into the

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