Artificial Intelligence and the Future of Cisco Contact Centers
See how Cisco is expanding its partnership with Google Cloud to bring CCAI-enabled capabilities (such as conversational IVR, chatbots and agent assist) to its contact center portfolio.
Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences
Cisco’s AI-powered, data-driven capabilities fuel call center agents with context and feedback sentiment to improve customer experiences
Artificial Intelligence Translational Services Use Cases in Cisco Contact Centers
AI is transforming traditional call centers into Cognitive Call Centers by transforming today's multilanguage challenges and making translation between languages a cinch.
Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud
Powerful and practical steps to cloud contact center
Innovative Call Centers with Conversation IVR Powered by Artificial Intelligence
See how the Contact Center business is undergoing a series of very important changes driven by technology innovation, social change, and the evaluation of new consumption models.
A Call Center with more Bang for your Buck
When Mcredit, a Vietnamese financial center, was struggling to keep their call center running efficiently to tend to customers, find out how our Partner Base Business Solutions answered their call.
Cisco Delivers a Full Suite of Enterprise-class Services to Enable Collaboration Without Compromise
Last week, I had the opportunity to spend quality time with partners, customers and Cisco sellers at our 10th Annual Contact Center Summit.
The Artificial Intelligence Journey in Contact Centers
See how the partnership with Cisco and Google unleashes all the power of Artificial Intelligence (AI) into a modern customer care architecture.