Future of Work Webinar with Guest Forrester Research: Demystifying the Contact Center’s Role in CX
Guest Forrester Research and Cisco Contact Center explore the relationship between CX and customer service to create customer-centricity and customer experience success
Predictable Outcomes Amidst Unpredictable Times: How Cisco IT kept Contact Center services running from our homes
in collaboration with Mary Mazon Until recently, when we talked about business continuity planning (BCP), the focus had mainly been to prepare for major unforeseen events happening in parts of the world. For example, an earthquake in northern California or a severed undersea Internet cable rendering some data centers or office locations inaccessible. Companies have learned from past experiences to ensure that […]
Monthly Update: Turbocharge Your Contact Center with Cloud-Based Cisco Webex Contact Center
Check out this month's update on new capabilities that help organizations improve workplace collaboration, productivity, and customer experience in our Cisco Contact Center portfolio.
Cisco Receives 2020 Contact Center Technology Award from CUSTOMER Magazine
Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month honored for improving customer service technology and customer experience.
Stay Connected with the Contact Center of the Future
Being there for customers is more important than ever. Cisco CX offers advisory services, support, and solutions to help you leverage next-gen contact center capabilities to stay connected.
Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020
Cisco Contact Center noted for focus on AI, flexible cloud, and UCC capabilities, among other features by industry analyst firm Aragon Research
Join our Webinar: Cisco and Selligent Deliver a Complete View of Customer Experience
ZK Research, Cisco, and Selligent discuss how companies can proactively improve customer experiences by having full visibility into all aspects of the customer journey.
Skyrocket Cisco Contact Center Efficiency with Artificial Intelligence
Artificial Intelligence implementations in contact centers are the primary way to improve first contact resolution (FSR) and drive customer experience and retention to a point where a huge percentage of the customer interactions can be resolved by well-designed bots.
Join Our Webinar on the Future of Customer Experience: Five Predictions
Cisco shares its vision of customer experience and the critical role of the contact center in driving loyalty and competitive differentiation.