contact center

September 3, 2020

INSIDE CISCO IT

Predictable Outcomes Amidst Unpredictable Times: How Cisco IT kept Contact Center services running from our homes

in collaboration with Mary Mazon Until recently, when we talked about business continuity planning (BCP), the focus had mainly been to prepare for major unforeseen events happening in parts of the world. For example, an earthquake in northern California or a severed undersea Internet cable rendering some data centers or office locations inaccessible. Companies have learned from past experiences to ensure that […]

August 18, 2020

COLLABORATION

Monthly Update: Turbocharge Your Contact Center with Cloud-Based Cisco Webex Contact Center

Check out this month's update on new capabilities that help organizations improve workplace collaboration, productivity, and customer experience in our Cisco Contact Center portfolio.

August 3, 2020

COLLABORATION

Cisco Receives 2020 Contact Center Technology Award from CUSTOMER Magazine

Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month honored for improving customer service technology and customer experience.

June 29, 2020

CUSTOMER EXPERIENCE

Stay Connected with the Contact Center of the Future

Being there for customers is more important than ever. Cisco CX offers advisory services, support, and solutions to help you leverage next-gen contact center capabilities to stay connected.

April 27, 2020

COLLABORATION

Skyrocket Cisco Contact Center Efficiency with Artificial Intelligence

Artificial Intelligence implementations in contact centers are the primary way to improve first contact resolution (FSR) and drive customer experience and retention to a point where a huge percentage of the customer interactions can be resolved by well-designed bots.