contact center

April 24, 2019


If We Could Save Time In a Bottle, Would We? Time Distortion and the Contact Center

Time distortion is a common inflection point for positive or negative customer interactions. This is very true when managing a contact center.

April 10, 2019


Cisco Contact Center in action at Google Cloud Next Conference

We are excited to participate at Google’s Cloud Next conference where we are announcing enhancements to some of the solutions we are building with Google.

March 21, 2019


Announcing the New Cognitive and Collaborative Contact Center

Today I’m thrilled to highlight some exciting enhancements we’re unveiling at Enterprise Connect, that leverage the power of cloud analytics and AI. We’re calling it Cognitive Collaboration for the contact center.

March 17, 2019


Enterprise Connect 2019: Discover the X factor in the New Webex and Cisco Contact Center

Cisco will soon launch a new kind of intelligence that will change how we connect and collaborate with people. Join us at Enterprise Connect 2019 as we reveal the X Factor to the world.

March 7, 2019


Shaping the Future of Contact Centers and Customer Experiences

In the words of author and entrepreneur Seth Godin, “It’s easier to love a brand when the brand loves you back.” So how do you love your customer back? Companies that put their customers at the center of everything they do can make transformational changes to their business and their customers’ experience.

March 6, 2019


Analysts’ Day: The Experts are Impressed with Cognitive Collaboration

Industry analysts validate Cisco's vision of cognitive collaboration, that the enormous power of AI will help us leverage instantly available, accessible data to better communicate and collaborate.

February 11, 2019


Customer Journey Solutions Release 12.0 has arrived

Customer Journey Solutions Release 12.0 enhances on-premises and hosted contact center solutions, including intuitive tools that enable agents to drive quicker resolution closure, creating more meaningful customer interactions.

February 5, 2019


Going Nowhere Fast?

Too much information can turn out to be not enough if the customer doesn’t receive the benefits and your value proposition is not enhanced by the interaction. To take action, put on your customer hat and walk a mile in their shoes – you’d be surprised that what is important may be different – and less complex – than you think.

December 13, 2018


Hybrid Chat for Cisco Journey Solutions

Combining Cisco architectures with Google artificial intelligence to build a hybrid chat solution through open API’s to allow easy customization of the end customer solution.