Artificial Intelligence in Customer Care
Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). Here are three areas where AI will transform the world of customer care.
Partner Success Story: Finesse APIs Bring Call Intelligence to the Contact Center
I always feel the need to get my hands on a product to fully understand it; the Cisco UCCX Sandbox environment made this a possibility and within a couple of hours I was making and answering phone calls within Finesse, and all at no cost.
7 Things to Know About AI and Contact Center
Seven things to know AI and contact center that could result in lower costs and better service for customers globally.
Cisco and BT Research the Digital Consumer
Cisco and BT recently surveyed 5,000 consumers across Europe, Asia-Pacific, and the Americas about their changing expectations for customer service. Review these eight trends against your current contact center capabilities.
Crowdsourcing Your Contact Center Agents. Is It Coming?
The Cisco Finesse agent desktop is designed to provide a great experience for customer support agents, and provides a flexible and open interface.
The Cisco Contact Center Power Chord
We’ve been building our own power chord for customer care products -- include the right solutions, the right partners, and the right story. Our story is how the Connected Digital Experience benefits the digital journeys of customers worldwide.
A New Groove: Cisco Contact Center Release 11.6
In developing Contact Center Release 11.6, our team worked closely with partners and a record number of field trial customers. They followed four key principles: flexibility, usability, simplicity, and great experience.
How Sales Teams Can Transform Customer Relationships
Collaboration technology can both improve the way sales teams collaborate internally, as well as evolve customer contact from phone calls to a collaborative experience. When customers are engaged and feel connected, they are more likely to buy into what you’re selling.