Improve Retail Experience with Collaboration Technology
Retailers have reaped the benefits of analyzing structured data for years. But they’re only now starting to tap into the power of unstructured data, like consumer behavior.
The Future of Contact Center: Cisco and AI Pave the Way
Cisco brings advances in intelligent care to contact centers by adopting AI solutions that enhance the customer journey. Contact centers can now evolve from cost centers to strategic assets.
Cisco Customer Journey Solutions for Contact Centers Now Support Apple Business Chat
Cisco Customer Journey Solutions is proud to support Apple Business Chat starting today. This technology is a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.
5 Reasons Cloud UC and BroadSoft Are Top of Mind
Five ways the combined strength of the Cisco and BroadSoft calling portfolios is helping you accelerate transitioning to cloud.
The Customer Journey Is the Destination
A customer’s experience with a brand should be a fulfilling journey that anticipates their needs. Cisco Customer Care Solutions has been on a journey of its own.
Enterprise Connect, Day 3: Let’s Talk about Contact Center
Teamwork is absolutely important, but even if you come up with the best product or service on the planet, it’s your customers who can make or break your business. So, let’s talk about contact center.
Artificial Intelligence in Customer Care
Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). Here are three areas where AI will transform the world of customer care.
Partner Success Story: Finesse APIs Bring Call Intelligence to the Contact Center
I always feel the need to get my hands on a product to fully understand it; the Cisco UCCX Sandbox environment made this a possibility and within a couple of hours I was making and answering phone calls within Finesse, and all at no cost.