natural language understanding (NLU)
Artificial Intelligence and the Future of Cisco Contact Centers
See how Cisco is expanding its partnership with Google Cloud to bring CCAI-enabled capabilities (such as conversational IVR, chatbots and agent assist) to its contact center portfolio.
Artificial Intelligence Translational Services Use Cases in Cisco Contact Centers
AI is transforming traditional call centers into Cognitive Call Centers by transforming today's multilanguage challenges and making translation between languages a cinch.