contact center

December 13, 2018

DEVELOPER

Hybrid Chat for Cisco Journey Solutions

Combining Cisco architectures with Google artificial intelligence to build a hybrid chat solution through open API’s to allow easy customization of the end customer solution.

November 13, 2018

COLLABORATION

1-800 Contacts uses Apple Business Chat with Cisco to Deliver Customer Care

To help customers like you and me, 1-800 Contacts has recently started using Apple Business Chat - a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.

August 13, 2018

COLLABORATION

Improve Retail Experience with Collaboration Technology

Retailers have reaped the benefits of analyzing structured data for years. But they’re only now starting to tap into the power of unstructured data, like consumer behavior.

July 12, 2018

COLLABORATION

5 Reasons Cloud UC and BroadSoft Are Top of Mind

Five ways the combined strength of the Cisco and BroadSoft calling portfolios is helping you accelerate transitioning to cloud.

May 29, 2018

COLLABORATION

The Customer Journey Is the Destination

A customer’s experience with a brand should be a fulfilling journey that anticipates their needs. Cisco Customer Care Solutions has been on a journey of its own.