contact center

March 7, 2019

COLLABORATION

Shaping the Future of Contact Centers and Customer Experiences

In the words of author and entrepreneur Seth Godin, “It’s easier to love a brand when the brand loves you back.” So how do you love your customer back? Companies that put their customers at the center of everything they do can make transformational changes to their business and their customers’ experience.

March 6, 2019

COLLABORATION

Analysts’ Day: The Experts are Impressed with Cognitive Collaboration

Industry analysts validate Cisco's vision of cognitive collaboration, that the enormous power of AI will help us leverage instantly available, accessible data to better communicate and collaborate.

February 11, 2019

COLLABORATION

Customer Journey Solutions Release 12.0 has arrived

Customer Journey Solutions Release 12.0 enhances on-premises and hosted contact center solutions, including intuitive tools that enable agents to drive quicker resolution closure, creating more meaningful customer interactions.

February 5, 2019

COLLABORATION

Going Nowhere Fast?

Too much information can turn out to be not enough if the customer doesn’t receive the benefits and your value proposition is not enhanced by the interaction. To take action, put on your customer hat and walk a mile in their shoes – you’d be surprised that what is important may be different – and less complex – than you think.

December 13, 2018

DEVELOPER

Hybrid Chat for Cisco Journey Solutions

Combining Cisco architectures with Google artificial intelligence to build a hybrid chat solution through open API’s to allow easy customization of the end customer solution.

November 13, 2018

COLLABORATION

1-800 Contacts uses Apple Business Chat with Cisco to Deliver Customer Care

To help customers like you and me, 1-800 Contacts has recently started using Apple Business Chat - a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.