contact center

March 6, 2019

COLLABORATION

Analysts’ Day: The Experts are Impressed with Cognitive Collaboration

Industry analysts validate Cisco's vision of cognitive collaboration, that the enormous power of AI will help us leverage instantly available, accessible data to better communicate and collaborate.

February 11, 2019

COLLABORATION

Customer Journey Solutions Release 12.0 has arrived

Customer Journey Solutions Release 12.0 enhances on-premises and hosted contact center solutions, including intuitive tools that enable agents to drive quicker resolution closure, creating more meaningful customer interactions.

February 5, 2019

COLLABORATION

Going Nowhere Fast?

Too much information can turn out to be not enough if the customer doesn’t receive the benefits and your value proposition is not enhanced by the interaction. To take action, put on your customer hat and walk a mile in their shoes – you’d be surprised that what is important may be different – and less complex – than you think.

December 13, 2018

DEVELOPER

Hybrid Chat for Cisco Journey Solutions

Combining Cisco architectures with Google artificial intelligence to build a hybrid chat solution through open API’s to allow easy customization of the end customer solution.

November 13, 2018

COLLABORATION

1-800 Contacts uses Apple Business Chat with Cisco to Deliver Customer Care

To help customers like you and me, 1-800 Contacts has recently started using Apple Business Chat - a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.

August 13, 2018

COLLABORATION

Improve Retail Experience with Collaboration Technology

Retailers have reaped the benefits of analyzing structured data for years. But they’re only now starting to tap into the power of unstructured data, like consumer behavior.

July 12, 2018

COLLABORATION

5 Reasons Cloud UC and BroadSoft Are Top of Mind

Five ways the combined strength of the Cisco and BroadSoft calling portfolios is helping you accelerate transitioning to cloud.