Cisco Delivers a Full Suite of Enterprise-class Services to Enable Collaboration Without Compromise
Last week, I had the opportunity to spend quality time with partners, customers and Cisco sellers at our 10th Annual Contact Center Summit.
The Artificial Intelligence Journey in Contact Centers
See how the partnership with Cisco and Google unleashes all the power of Artificial Intelligence (AI) into a modern customer care architecture.
Don’t Let Your Contact Center Fall Into the Complexity Trap
Removing complexity from customer experience
Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center
Cisco Contact Center evaluated based on strategy and performance by globally-recognized industry analyst firm Aragon Research
Introducing Plug and Play Business Application Connectors for Webex Contact Center
CRM and ticketing connectors create seamless agent and customer experiences in the contact center
Changing Your Contact Center? It All Starts With Your Agents’ “Step by Step”
Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible...
Demystifying Artificial Intelligence’s Role in Contact Centers
AI is shaping the future of customer experiences and the contact center Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According...
If We Could Save Time In a Bottle, Would We? Time Distortion and the Contact Center
Time distortion is a common inflection point for positive or negative customer interactions. This is very true when managing a contact center.