contact center

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Powerful and practical steps to cloud contact center

4 min read

See how the Contact Center business is undergoing a series of very important changes driven by technology innovation, social change, and the evaluation of new consumption models.

3 min read

Does AI improve customer experiences in real-time? Why or Why Not?

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When Mcredit, a Vietnamese financial center, was struggling to keep their call center running efficiently to tend to customers, find out how our Partner Base Business Solutions answered their call.

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Last week, I had the opportunity to spend quality time with partners, customers and Cisco sellers at our 10th Annual Contact Center Summit.

4 min read

See how the partnership with Cisco and Google unleashes all the power of Artificial Intelligence (AI) into a modern customer care architecture.

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Removing complexity from customer experience

3 min read

Cisco Contact Center evaluated based on strategy and performance by globally-recognized industry analyst firm Aragon Research

1 min read

CRM and ticketing connectors create seamless agent and customer experiences in the contact center