Customer Experience

November 15, 2021


Learning What Love Can Do

4 min read

Director of Customer Experience, John S. shares his story of giving back to the city of Los Angeles with his family and learning what love can do.

July 22, 2021


Still Teammates: from Softball to Cisco

4 min read

Account Manager, Kristen T. shares her story about how 3 best friends who played softball in high school, now all work at Cisco!

The Future of CX for retailers: Improving CX across the entire customer journey

3 min read

With consumer behavior constantly evolving, customers want their interactions with businesses to be more seamless than ever. However, the retail industry, like many others, faces challenges to create the experiences that customers expect.

July 8, 2021


Drive adoption and revenue by leveraging Solution Support

2 min read

Introducing Cisco Solution Support: One single contract to consolidate all of our support services — including Smart Net Total Care for hardware support, Cisco CX Software Support, and third-party support for our Alliance Partner Products.

NRF Converge Key Takeaways

3 min read

The second installment of NRF 2021, NRF Converge, came at a time when the new normal has taken shape and with it has come a clearer look into the new world of post pandemic retail.

Cisco Financial Services welcomes imimobile

4 min read

Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade, digital-first client interaction management platform to Cisco’s industry-leading collaboration and contact center solution portfolio. Discover the pivotal role imimobile plays in financial services.

April 29, 2021


The Cisco Surprise of a Lifetime

3 min read

Stephen is a Customer Success Specialist in Security, and shares the story of how his team (all 120 of them) surprised him ahead of his son's arrival.

March 31, 2021


To End Frustrating Customer Experiences, We Need a Connected Journey

4 min read

The future of the customer experience is a connected customer journey where experience is driven and embraced by technology, visibility into customer interactions across the business, and within the organization.

March 26, 2021


Our Path to a More Effortless Licensing Experience

2 min read

Things move fast in our industry, and when it’s time to change, you can’t hesitate. Cisco’s software transformation is a perfect example. And as we drive innovation in our software, you can trust that we will deliver more visibility into your entitlements and renewals, and more choice in how you purchase and use Cisco technology.