Customer Experience

Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade, digital-first client interaction management platform to Cisco’s industry-leading collaboration and contact center solution portfolio. Discover the pivotal role imimobile plays in financial services.

Stephen is a Customer Success Specialist in Security, and shares the story of how his team (all 120 of them) surprised him ahead of his son's arrival.

The future of the customer experience is a connected customer journey where experience is driven and embraced by technology, visibility into customer interactions across the business, and within the organization.

Things move fast in our industry, and when it’s time to change, you can’t hesitate. Cisco’s software transformation is a perfect example. And as we drive innovation in our software, you can trust that we will deliver more visibility into your entitlements and renewals, and more choice in how you purchase and use Cisco technology.

Today, with our completion of the acquisition of IMImobile, we have taken another step on our path towards delivering the future of customer experience, with a single, comprehensive connected customer journey.

This Black History Month, Customer Success Executive Melissa shares how Cisco's Employee Resource Organizations and our Conscious Culture help to power an inclusive future for all.

Analyze the impact of a multi-cloud environment and how it affects customer experience in part two of our blog series.

We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.

Analyze the impact of a multi-cloud environment and how it affects customer experience in our two-part blog series.