customer experience

IT teams are dealing with a sharp increase in employees working remotely, as well as new security threats targeting remote workers. In this blog, we discuss the critical components of an effective managed detection and response strategy supporting both remote workers and organizations.

As the remote workforce continues to grow, it’s important organizations adapt their security measures to support new work styles. In this blog, we continue our discussion on the essential elements of an effective managed detection and response strategy, focusing on how use cases can be developed, evaluated, deployed, and enhanced.

Stay Flexible and Prepared with Virtual Education by Webex. Distance learning is expanding the world for students, teachers, and administrators beyond the four walls of our classrooms. Cisco CX helps customers set up a secure virtual classroom, ensuring the continuity of our education systems.

Companies are pivoting to remote work for business continuity. Learn how to accelerate VPN capacity and connectivity with security to keep core objectives running without disruption via virtual collaboration tools.

ZK Research, Cisco, and Selligent discuss how companies can proactively improve customer experiences by having full visibility into all aspects of the customer journey.

The Cisco Customer Experience teams has prioritized the sharing of our expertise and the creation of wireless, collaboration and security offers to help us all address the urgent use cases for remote work, education and healthcare. This blog from Wendy Davis highlights the latest offers.

Cisco shares its vision of customer experience and the critical role of the contact center in driving loyalty and competitive differentiation.

Do you ride old network software until it's unsupported or dead? Read about the benefits of maintaining up-to-date software and how they far outweigh the landmines of staying on old, unsupported versions.

Cisco creates direct path to cloud and fuels contact center super agents with AI-powered capabilities