customer experience
A Very Special Day in The History of Recurring Revenue
There is a little known “holiday” that is celebrated in the baseball world that came and went earlier this month, so happy (belated) Bobby Bonilla Day!
Discover Hidden Risks in Your Network Before It’s Too Late
Why perform a network audit and how to do it effectively.
Cisco’s Customer Experience is Rubik’s Cube Inspired!
Elaine shares how joining an impromptu meeting for innovation inspired an idea for our Customer Experience (CX) team from the Rubik's Cube.
Introducing Plug and Play Business Application Connectors for Webex Contact Center
CRM and ticketing connectors create seamless agent and customer experiences in the contact center
The Right Technology? It’s Just the Start
How to turn technology into business outcomes faster, with less risk and greater efficiency, so you get the results you envisioned.
Changing Your Contact Center? It All Starts With Your Agents’ “Step by Step”
Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible...
The Gift of Goodbye
One of the greatest gifts Cisco was able to give employee Mitali B. was the ability to to say goodbye to her father. She shares her story here.
Demystifying Artificial Intelligence’s Role in Contact Centers
AI is shaping the future of customer experiences and the contact center Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According...
What Your Collaboration Strategy Is Missing
Getting your teams more involved with collaboration technology can be challenging, but not impossible. See how you can use some simple methods to nudge them in the right direction.