success hub

February 7, 2019


Great Customer Experience, our promise to partners and customers

Ultimately to accelerate customer success and to maximize our opportunities, we need to change what we sell, how we sell, and how we mobilize our partners together with our customers.

December 4, 2018


Transforming our Customer’s Experience Together

Get a quick summary of Partner Summit and hear from your fellow Cisco partners that are already on this lifecycle-first approach journey with us.

December 12, 2016


How You Can Drive More Repeatable and Predictable Revenue in 2017

I’ve been putting my Amazon Echo through its paces lately. Its voice recognition service, Alexa, and I have established a pretty close relationship: “Alexa, call Uber”, “Alexa, buy How Far Can You Go? by John Maclean”, “Alexa, it’s a little chilly, raise the temperature to 70 degrees.” You get the idea. But while this Jetsons-like […]

August 26, 2016


2 Simple Ways to Better Serve Your Customers

Turn off email alerts. Only accept meetings with an agenda. Take a morning to catch up after vacation. So simple yet so daunting. Serving our customers can feel the same way. We know what we should do but putting it into practice feels like the day after vacation (good intention to start your day right […]

August 11, 2016


Why I only buy Acura (and how it’s relevant to your sales and support strategy)

I bought my first Acura for two reasons: it was a good price and I trusted the seller. What made me fall in love with my Acura – and become a die hard loyalist to the brand – has absolutely nothing to do with the price, the sales guy, or any other practical reason one […]