How to Automate and Manage Challenging Customer Interactions
Deliver personalized journeys to improve efficiency and trust during sensitive economic interactions such as collections and bill reminders.
Personalization in Financial Services
As financial services become more personalized, it is critical to have the back-end systems and communication channels that help provide better customization to the end consumer.
Francisco Market: A Cisco Retail Story
This story illustrates Cisco's use cases and solutions in retail and provides a glimpse into the business needs retailers currently have, the capabilities that Cisco and its partners provide, and the outcomes that can be achieved through digital transformation.
Rich messaging: the channels retailers must buy into to make their brands stand out
The rise in eCommerce driven by changes in consumer shopping behavior, has meant that retailers have increasingly turned to digital messaging channels to engage with customers.
The Future of CX for retailers: Improving CX across the entire customer journey
With consumer behavior constantly evolving, customers want their interactions with businesses to be more seamless than ever. However, the retail industry, like many others, faces challenges to create the experiences that customers expect.
Three CX-defining ways that banks can protect and build trust with customers
Every interaction builds trust. At imimobile, we help global financial institutions create connected banking experiences that build lasting customer relationships. Learn more from imimobile SVP, Alex Cambell, here.
NRF Converge Key Takeaways
The second installment of NRF 2021, NRF Converge, came at a time when the new normal has taken shape and with it has come a clearer look into the new world of post pandemic retail.
The Future of CX – 5 things insurance providers must do to keep up
The Cisco Financial Services team welcomes imimobile’s Jay Patel – VP & CEO of imimobile as our guest blogger this week. Jay will discuss the importance of customer experience in the insurance industry.
Delivering Safe Return to Office & Smarter Customer Interactions
Financial Services Bank, Insurance & Wealth industry participants are actively addressing how to balance and deliver a safe return to work, with the right balance between a Secure Remote Workforce and Trusted Workplace to ensure business resiliency for all types of work, independent of work locations. Learn more in this blog and included webinar recording.