customer experience

June 11, 2019

CUSTOMER EXPERIENCE

The Right Technology? It’s Just the Start

How to turn technology into business outcomes faster, with less risk and greater efficiency, so you get the results you envisioned.

May 30, 2019

COLLABORATION

Changing Your Contact Center? It All Starts With Your Agents’ “Step by Step”

Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible...

May 30, 2019

LIFE AT CISCO

The Gift of Goodbye

One of the greatest gifts Cisco was able to give employee Mitali B. was the ability to to say goodbye to her father. She shares her story here.

May 23, 2019

COLLABORATION

Demystifying Artificial Intelligence’s Role in Contact Centers

AI is shaping the future of customer experiences and the contact center Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According...

What Your Collaboration Strategy Is Missing

Getting your teams more involved with collaboration technology can be challenging, but not impossible. See how you can use some simple methods to nudge them in the right direction.

Our Next Step in Customer Experience 

Cisco Customer Experience: an organization and approach that puts all of Cisco behind you, at every step of your technology lifecycle.

March 26, 2019

CUSTOMER EXPERIENCE

Lace up your running shoes, it’s time to work (for good!)

On April 7th, a group of Customer Experience employees and contractors will run the Milano Marathon 2019 to raise money for a nonprofit that develops and organizes free athletic programs and training for disadvantaged youths.

March 7, 2019

CUSTOMER EXPERIENCE

MWC19 Hot Topics: Cisco Customer Experience Recap

When the world’s leading Service Providers get together with the Cisco Customer Experience team, the paths to making future technologies a reality materialize.