Customer Experience

Automating NetOps can help organizations address massive shifts toward digital transformation, managing multi-vendor and hybrid infrastructure and service request queues.

Pelin S. is an Engineer on our Supply Chain team and shares her journey as a participant of Cisco's JUMP Women's Development Cohort.

Customers want to enjoy the value of our solutions without the complexities. So we need to make things easy for them by providing a simple digital end-to-end experience that eases their path to value and is tied to their business outcomes.

Amid "the great resignation" and in the waning stages of a global pandemic, service providers are faced with unique challenges and pressure to accelerate their transformation to next-generation technologies. Service Providers must be able to transform services, keep high reliability and train existing staff to bring to market next-generation technologies.

Director of Customer Experience, John S. shares his story of giving back to the city of Los Angeles with his family and learning what love can do.

Account Manager, Kristen T. shares her story about how 3 best friends who played softball in high school, now all work at Cisco!

With consumer behavior constantly evolving, customers want their interactions with businesses to be more seamless than ever. However, the retail industry, like many others, faces challenges to create the experiences that customers expect.

Introducing Cisco Solution Support: One single contract to consolidate all of our support services — including Smart Net Total Care for hardware support, Cisco CX Software Support, and third-party support for our Alliance Partner Products.

The second installment of NRF 2021, NRF Converge, came at a time when the new normal has taken shape and with it has come a clearer look into the new world of post pandemic retail.