Scott Lantis

The rise in eCommerce driven by changes in consumer shopping behavior, has meant that retailers have increasingly turned to digital messaging channels to engage with customers.

With consumer behavior constantly evolving, customers want their interactions with businesses to be more seamless than ever. However, the retail industry, like many others, faces challenges to create the experiences that customers expect.

The second installment of NRF 2021, NRF Converge, came at a time when the new normal has taken shape and with it has come a clearer look into the new world of post pandemic retail.

Here’s what you need to do and what you need to know regarding Cisco at NRF Retail Converge.