Multi-channel Commerce in Retail
Retail is seeing a resurgence of experiential and in-store shopping experiences and the industry has been forced to make the effort to move to a true “multi-channel” model. Online and offline are now integrated and experiences tap into the capabilities of every channel the retailer offers. Integrating all the possible options into a truly multi-channel experience, that allows the consumer to shop and transact on their terms, gives retailers more opportunities to strengthen customer retention and brand loyalty.
Sustainability in Retail
Retail organizations are developing strategies for more sustainable products and operations: reducing environmental impact by building more efficient stores and facilities, using electric vehicles in supply-chain and fulfillment operations, choosing sustainable packaging, and implementing more efficient processes across their operations. By using technology to give better visibility into their operations, retailers can monitor the impact these initiatives have on their sustainability goals. Technology can also help them identify even more ways to reduce energy consumption and provide better service to customers.
Why ESLs fuel the imagination of retailers looking to transform digitally
Electronic shelf labels (ESLs) allow retail administrators to dynamically control prices of items in their stores, offer deals, and even act as beacons for customers looking for specific items in large stores - eliminating the chance of human error and paving the way for better retail experiences.
Priorities for retail security heading into 2022
In the past year, loss prevention teams have had to adapt to new priority concern areas while 44% of retailers allocated more budget to loss prevention. So, what have been the top concerns in retail security from the past year?
The Future of CX for retailers: Improving CX across the entire customer journey
With consumer behavior constantly evolving, customers want their interactions with businesses to be more seamless than ever. However, the retail industry, like many others, faces challenges to create the experiences that customers expect.