customer experience

An emerging security operations and incident response approach, called Security Orchestration, Automation, and Response (SOAR), is rapidly gaining traction. In this article, we discuss the current state of SOAR and why it is touted as the future of IT security.

This month, we’re introducing enhancements to Webex Experience Management that helps businesses understand their customer journeys across all touchpoints so they can make improvements resulting in higher customer satisfaction and lower churn.

Cisco, Quantiphi, and Google Cloud present the benefits and opportunities of using AI in the contact center to improve agent and customer experiences.

Guest Forrester Research and Cisco Contact Center explore the relationship between CX and customer service to create customer-centricity and customer experience success

While so many large-scale events have been put on pause during 2020, what hasn’t stopped is Cisco’s efforts to continue to innovate when talking about High-Density Wi-Fi.

At Cisco IMPACT, our entire global sales team, along with our Cisco executives and business leaders, come together to learn, strategize, celebrate, and innovate. Learn how Customer Experience is at the top of Cisco’s strategy re-imagining the possibilities for our customers and partners.

Cisco Managed Detection and Response (MDR) was designed with partners in mind. Exclusively available for partner resale, you can address the needs of your existing or new customers and achieve financial rewards and incentives.

The CX offer for Business Resiliency Strategy and Roadmap accelerates adoption and speeds business resiliency while creating a safer workspace, addressing health-related requirements, and mitigating risk by leveraging experts and best practices.

Bill and Dorris have been married for 67 years, never spending a day apart. When illness and a global healthcare crisis separated them, Cisco stepped in to bring them back together.