customer experience

Automating NetOps can help organizations address massive shifts toward digital transformation, managing multi-vendor and hybrid infrastructure and service request queues.

Pelin S. is an Engineer on our Supply Chain team and shares her journey as a participant of Cisco's JUMP Women's Development Cohort.

Customers want to enjoy the value of our solutions without the complexities. So we need to make things easy for them by providing a simple digital end-to-end experience that eases their path to value and is tied to their business outcomes.

Amid "the great resignation" and in the waning stages of a global pandemic, service providers are faced with unique challenges and pressure to accelerate their transformation to next-generation technologies. Service Providers must be able to transform services, keep high reliability and train existing staff to bring to market next-generation technologies.

Director of Customer Experience, John S. shares his story of giving back to the city of Los Angeles with his family and learning what love can do.

Account Manager, Kristen T. shares her story about how 3 best friends who played softball in high school, now all work at Cisco!

Introducing Cisco Solution Support: One single contract to consolidate all of our support services — including Smart Net Total Care for hardware support, Cisco CX Software Support, and third-party support for our Alliance Partner Products.

Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade, digital-first client interaction management platform to Cisco’s industry-leading collaboration and contact center solution portfolio. Discover the pivotal role imimobile plays in financial services.

Stephen is a Customer Success Specialist in Security, and shares the story of how his team (all 120 of them) surprised him ahead of his son's arrival.