customer experience

August 26, 2019


Cisco Intends to Acquire CloudCherry to Enhance Cisco Contact Center Portfolio

CloudCherry will augment Cisco's contact center portfolio with advanced analytics, rich customer journey mapping, and sophisticated survey capabilities in our cloud, hosted, and on-premises solutions. 

July 10, 2019


A Very Special Day in The History of Recurring Revenue

There is a little known “holiday” that is celebrated in the baseball world that came and went earlier this month, so happy (belated) Bobby Bonilla Day!

July 2, 2019


Cisco’s Customer Experience is Rubik’s Cube Inspired!

Elaine shares how joining an impromptu meeting for innovation inspired an idea for our Customer Experience (CX) team from the Rubik's Cube.

June 13, 2019


Introducing Plug and Play Business Application Connectors for Webex Contact Center

CRM and ticketing connectors create seamless agent and customer experiences in the contact center

June 11, 2019


The Right Technology? It’s Just the Start

How to turn technology into business outcomes faster, with less risk and greater efficiency, so you get the results you envisioned.

May 30, 2019


Changing Your Contact Center? It All Starts With Your Agents’ “Step by Step”

Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible...