Don’t Let Your Contact Center Fall Into the Complexity Trap
Removing complexity from customer experience
Cisco Intends to Acquire CloudCherry to Enhance Cisco Contact Center Portfolio
CloudCherry will augment Cisco's contact center portfolio with advanced analytics, rich customer journey mapping, and sophisticated survey capabilities in our cloud, hosted, and on-premises solutions.
Why modern banks are (still) investing in brick-and-mortar branches
Despite the trend toward digitization and a shrinking branch footprint, the brick-and-mortar bank doesn’t seem to be disappearing anytime soon.
A Very Special Day in The History of Recurring Revenue
There is a little known “holiday” that is celebrated in the baseball world that came and went earlier this month, so happy (belated) Bobby Bonilla Day!
Discover Hidden Risks in Your Network Before It’s Too Late
Why perform a network audit and how to do it effectively.
Cisco’s Customer Experience is Rubik’s Cube Inspired!
Elaine shares how joining an impromptu meeting for innovation inspired an idea for our Customer Experience (CX) team from the Rubik's Cube.
Introducing Plug and Play Business Application Connectors for Webex Contact Center
CRM and ticketing connectors create seamless agent and customer experiences in the contact center
The Right Technology? It’s Just the Start
How to turn technology into business outcomes faster, with less risk and greater efficiency, so you get the results you envisioned.
Changing Your Contact Center? It All Starts With Your Agents’ “Step by Step”
Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible...