cisco support

How is Cisco Digitally Transforming its Support?

Customers are now demanding much more from support services, and that is leading to a change in the support landscape. Customers want unified interactions using voice, video and email that helps to increase efficiency. They are looking for near time issue resolution to reduce costs, and they want to proactively detect and mitigate issues to […]

Leave Complex Multivendor Support Issues to Cisco

The world is complex and the pace of change is accelerating. New technologies drive innovation and growth. But what happens with that growth?

February 11, 2016

ANALYTICS & AUTOMATION

Customers Matter, Always Have, Always Will

Happy Twelfth Birthday – Cisco Data Virtualization Customer Advisory Community Customer success matters! Advancing Cisco Data Virtualization products and services offerings and our customer’s successful deployment of them, has been the mission of the Cisco Data Virtualization Customer Advisory Community since the initial Customer Advisory Council meeting in 2004, and remains so in today’s greatly […]

January 5, 2016

ENTERPRISE NETWORKS

Ten Tips to Put Your Cisco Network on a Healthy Footing in the New Year

“Year’s end is neither an end nor a beginning but a going on, with all the wisdom that experience can instill in us,” reflected Hal Borland, a renowned American author and journalist. As we enter 2016 it is pragmatism that matters most to network professionals. How can you address risks from as yet unknown threats? […]

April 28, 2015

ENTERPRISE NETWORKS

Bringing Up a New Branch Site the Easy Way with Prime Infrastructure – Part 5

Last week, I concentrated on how to use Cisco Prime Infrastructure to do troubleshooting for your network. Today, as the 5th and final post of my 5-part blog series, I’ll look at how to maintain network health for your branch site users with Prime. As a quick recap, here’s my blog series on how to […]

September 30, 2014

PERSPECTIVES

Nothing to See Here: A Look at Recent “Invisible Changes” to the Cisco Support Site

In the past few years, we’ve seen customer satisfaction with the Cisco Technical Support site experience steadily increase, yet we also hear customers and partners say that they don’t notice many differences in the site itself. Is that a happy coincidence? As users, are we just more likely to notice what’s broken, and not what’s […]