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Tom Berghoff

Senior Vice President, Global TAC and TS Product Management

Technical Services

Tom has over 30 years’ experience in high-tech professional and technical services. Having been with Cisco for 10 years, he currently leads Cisco’s Global Technical Assistance Center (TAC) and Technical Services Portfolio. His team supports one of – if not the – largest global customer install base and leads the industry in awards and technical certifications. Tom is known within Cisco as a tireless advocate of the customer experience.

Articles

July 19, 2017

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DIGITAL TRANSFORMATION

It’s Time to Rethink the Value of “Support”

A company with $2 Billion in annual revenue and 20,000 users maintains their network with less effort, resulting in 120% ROI. How? Automated capabilities manage your infrastructure in three ways.