Senior Vice President, Global TAC and TS Product Management
Tom has over 30 years’ experience in high-tech professional and technical services. Having been with Cisco for 10 years, he currently leads Cisco’s Global Technical Assistance Center (TAC) and Technical Services Portfolio. His team supports one of – if not the – largest global customer install base and leads the industry in awards and technical certifications. Tom is known within Cisco as a tireless advocate of the customer experience.