Cisco Blogs
Voice Search is currently unavailable
Powered by Google Web Speech API
We didn't hear that. Try again.
When autocomplete results are available use up and down arrows to review and enter to select
Avatar

Tom Berghoff

Senior Vice President, Global TAC and TS Product Management

Technical Services

Tom has over 30 years’ experience in high-tech professional and technical services. Having been with Cisco for 10 years, he currently leads Cisco’s Global Technical Assistance Center (TAC) and Technical Services Portfolio. His team supports one of – if not the – largest global customer install base and leads the industry in awards and technical certifications. Tom is known within Cisco as a tireless advocate of the customer experience.

Articles

It’s Time to Rethink the Value of “Support”

2 min read

A company with $2 Billion in annual revenue and 20,000 users maintains their network with less effort, resulting in 120% ROI. How? Automated capabilities manage your infrastructure in three ways.