Technical Support

November 26, 2018

CUSTOMER EXPERIENCE

Inside TAC: talent, culture and innovation

We went behind the scenes at the Cisco Customer Experience Center in Krakow Poland to talk to Technical Assistance Center (TAC) engineers about what makes TAC different.

October 22, 2018

PERSPECTIVES

Notice a Difference in our Field Notices?

As technology becomes more complex, and an exponential number of things become more connected, the underlying code that powers it all becomes more difficult to produce. As a result, hardware...

September 20, 2017

CUSTOMER EXPERIENCE

Cisco Services Breaks the Record…Again!

Cisco Services celebrates its 11th consecutive year of earning the J.D. Power Certification in Technical Services and Support, an accomplishment no other company, in any industry, has ever achieved.

January 28, 2014

DIGITAL AND SOCIAL

Have you Hit an App Wall?

The second in a series on Cisco’s mobile strategy. Apps, apps and more apps, is your company experiencing a proliferation of apps?  Cisco certainly is.  We are moving out of the experimental stage of app development and shifting toward measuring ‘repetitive usage’ as one of the main gauges for on-going support and improvements. Have you […]

The We’re Listening Blog Series: Improving Cisco Customer Experiences – What We’re Doing to Address Your C …

Many of you take part in our annual satisfaction surveys.  You share opinions, discuss challenges, and make valuable recommendations. More than 65,000 customers and partners responded to our survey during the first half of FY13.  For this installment of the “We’re Listening” blog series,  I asked Joe Pinto, Senior Vice President, Technical Services, to review […]

April 4, 2013

EXECUTIVE PLATFORM

The We’re Listening Blog Series: Increasing Efficiency in the Technical Assistance Center

In this installment of the “We’re Listening” blog, Steve Young discusses how Cisco’s Technical Assistance Center (TAC) teams are using collaboration processes to solve customer problems faster. Steve is...