3 Unexpected Ways to Boost IT Efficiency, Uptime and Resolve Issues Quickly
Your most critical business investment is IT. Discover the expert care it deserves!
Inside TAC: talent, culture and innovation
We went behind the scenes at the Cisco Customer Experience Center in Krakow Poland to talk to Technical Assistance Center (TAC) engineers about what makes TAC different.
5 Reasons Why Customers Swear by Support Services
If you’re on the fence about whether to purchase (or renew) Cisco Support Services, I’ve got a story for you. I recently met with a group of...
Cisco Services Breaks the Record…Again!
Cisco Services celebrates its 11th consecutive year of earning the J.D. Power Certification in Technical Services and Support, an accomplishment no other company, in any industry, has ever achieved.
Have you Hit an App Wall?
The second in a series on Cisco’s mobile strategy. Apps, apps and more apps, is your company experiencing a proliferation of apps? Cisco certainly is. We are moving out of the experimental stage of app development and shifting toward measuring ‘repetitive usage’ as one of the main gauges for on-going support and improvements. Have you […]
The We’re Listening Blog Series: Improving Cisco Customer Experiences – What We’re Doing to Address Your C …
Many of you take part in our annual satisfaction surveys. You share opinions, discuss challenges, and make valuable recommendations. More than 65,000 customers and partners responded to our survey during the first half of FY13. For this installment of the “We’re Listening” blog series, I asked Joe Pinto, Senior Vice President, Technical Services, to review […]
The We’re Listening Blog Series: Increasing Efficiency in the Technical Assistance Center
In this installment of the “We’re Listening” blog, Steve Young discusses how Cisco’s Technical Assistance Center (TAC) teams are using collaboration processes to solve customer problems faster. Steve is...