Elevating the Future of the Customer Support Experience
Buffy Ransom provides a quick look at the customer support experience at Cisco Live Melbourne for 2025.
TAC
The origins, impact and future of AI Agents: A conversation with David White
One of Cisco’s Distinguished Engineers shares a rare look into the thinking that led to AI Agents and a glimpse into our AGI future.
A month later: The lasting impact of Cisco Live
Catch up with the key announcements, session replays and lasting moments of Cisco Live Amsterdam 2025.
Engineer Perspectives: Best of Cisco Live Amsterdam 2025
AI strategy, Infrastructure as code, zero trust, TAC: these engineers share their biggest takeaways from Cisco Live Amsterdam.
Join Customer Experience (CX) for Cisco Live EMEA Demos
With a dozen CX demos available to you at this year’s Cisco Live EMEA, let’s get you ready to explore and start accelerating your business outcomes.
From Small Town to Big City: 6 Impactful Experiences During My 6-month Internship
Technical Intern Tanishq M. went from a small-town student to a capable, confident team member. Here are the six ways he grew during his Cisco internship.
Machines as “Thinking” Partners
“The Machine is only a tool after all, which can help humanity progress faster by taking some of the burdens of calculations and interpretations off its back.” –Isaac Asimov
Support Innovation: How Cisco TAC is transforming documentation and simplifying…
Cisco Support Services’ TAC is on a quest to improve self-service offerings, make information easier to find, and help you resolve issues without opening a case. To achieve this goal, we have refactored and remodeled the oldest but most heavily used type of intellectual capital: Documentation.
Getting Back to the Human
“My biggest New Year’s resolution is getting back to the human.” What began as a personal resolution became a business imperative for my entire team during the pandemic.