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TAC

A month later: The lasting impact of Cisco Live

2 min read

Catch up with the key announcements, session replays and lasting moments of Cisco Live Amsterdam 2025.

Engineer Perspectives: Best of Cisco Live Amsterdam 2025

4 min read

AI strategy, Infrastructure as code, zero trust, TAC: these engineers share their biggest takeaways from Cisco Live Amsterdam.

Join Customer Experience (CX) for Cisco Live EMEA Demos

4 min read

With a dozen CX demos available to you at this year’s Cisco Live EMEA, let’s get you ready to explore and start accelerating your business outcomes.

August 8, 2023

WE ARE CISCO

From Small Town to Big City: 6 Impactful Experiences During My 6-month Internship

3 min read

Technical Intern Tanishq M. went from a small-town student to a capable, confident team member. Here are the six ways he grew during his Cisco internship.

Machines as “Thinking” Partners

2 min read

“The Machine is only a tool after all, which can help humanity progress faster by taking some of the burdens of calculations and interpretations off its back.” –Isaac Asimov

Support Innovation: How Cisco TAC is transforming documentation and simplifying self-service

2 min read

Cisco Support Services’ TAC is on a quest to improve self-service offerings, make information easier to find, and help you resolve issues without opening a case. To achieve this goal, we have refactored and remodeled the oldest but most heavily used type of intellectual capital: Documentation. 

September 29, 2020

CISCO CUSTOMER EXPERIENCE

Getting Back to the Human

4 min read

“My biggest New Year’s resolution is getting back to the human.” What began as a personal resolution became a business imperative for my entire team during the pandemic.

May 30, 2019

WE ARE CISCO

The Gift of Goodbye

3 min read

One of the greatest gifts Cisco was able to give employee Mitali B. was the ability to to say goodbye to her father. She shares her story here.

November 26, 2018

CISCO CUSTOMER EXPERIENCE

Inside TAC: talent, culture and innovation

1 min read

We went behind the scenes at the Cisco Customer Experience Center in Krakow Poland to talk to Technical Assistance Center (TAC) engineers about what makes TAC different.