TAC

May 30, 2019

LIFE AT CISCO

The Gift of Goodbye

One of the greatest gifts Cisco was able to give employee Mitali B. was the ability to to say goodbye to her father. She shares her story here.

November 26, 2018

CUSTOMER EXPERIENCE

Inside TAC: talent, culture and innovation

We went behind the scenes at the Cisco Customer Experience Center in Krakow Poland to talk to Technical Assistance Center (TAC) engineers about what makes TAC different.

November 8, 2017

INSIDE CISCO IT

Cisco IT Helps TAC Team in Mexico Get Back Online Fast Following Major Earthquake

Our colleagues in the Mexico City office had a close call on September 19, 2017, when the magnitude 7.1 Central Mexico earthquake struck. They were already outside of their building, ironically, having been evacuated as part of a scheduled earthquake drill. While everyone was safe, the building was damaged and deemed too unstable for anyone […]

Cisco’s CyberCamp Accelerates Next Generation of Cybersecurity Professionals

Last week, Cisco’s Research Triangle Park (RTP), NC and San Jose, CA campuses hosted 60 students for the CyberCamp Summer Camp 2016 – a special cybersecurity camp sponsored by CyberPatriot, the Air Force Association’s national youth cyber education program. In its second year, CyberCamp aims to inspire local students towards education and careers in cybersecurity […]

October 22, 2015

DIGITAL TRANSFORMATION

Helping You Transform in a Digital Age

October marks five quarters since I took on a role to lead Cisco’s Internet of Things (IoT) Systems and Software Group, a critical business for Cisco to help organizations connect the unconnected. And, wow, what an incredible time it has been. I’m so proud of the many team accomplishments—from the IoT System launch with 15 […]

October 30, 2014

TECHWISETV

Explore Cisco TAC

Just another Call Center? Initially, I was not too excited about doing a show on TAC, Cisco’s Technical Assistance Center.  This topic has been requested in various forms throughout the years and for whatever reason, we just never took the time to do it right.  Until now.   – Watch the entire Show Right Now– Cool thing about […]

June 17, 2014

SECURITY

SNMP: Spike in Brute-force Attempts Recently Observed

Simple Network Monitoring Protocol (SNMP) has been widely deployed as an important network management tool for decades, is a key component of scalable network device management, and is configurable in nearly all network infrastructure devices sold today. As with any management protocol, if not configured securely, it can be leveraged as an opening for attackers […]

May 30, 2014

MANUFACTURING

The 2014 Automation Conference – IoE and Beer

The 2014 Automation Conference (TAC) was held March 20-21, 2014 in sunny Chicago (Yes, sunny Chicago!! I made sure to pack some California sunshine for the Windy City) attracted...