TAC
A month later: The lasting impact of Cisco Live
2 min read
Catch up with the key announcements, session replays and lasting moments of Cisco Live Amsterdam 2025.
Engineer Perspectives: Best of Cisco Live Amsterdam 2025
4 min read
AI strategy, Infrastructure as code, zero trust, TAC: these engineers share their biggest takeaways from Cisco Live Amsterdam.
Join Customer Experience (CX) for Cisco Live EMEA Demos
4 min read
With a dozen CX demos available to you at this year’s Cisco Live EMEA, let’s get you ready to explore and start accelerating your business outcomes.
From Small Town to Big City: 6 Impactful Experiences During My 6-month Internship
3 min read
Technical Intern Tanishq M. went from a small-town student to a capable, confident team member. Here are the six ways he grew during his Cisco internship.
Machines as “Thinking” Partners
2 min read
“The Machine is only a tool after all, which can help humanity progress faster by taking some of the burdens of calculations and interpretations off its back.” –Isaac Asimov
Support Innovation: How Cisco TAC is transforming documentation and simplifying self-service
2 min read
Cisco Support Services’ TAC is on a quest to improve self-service offerings, make information easier to find, and help you resolve issues without opening a case. To achieve this goal, we have refactored and remodeled the oldest but most heavily used type of intellectual capital: Documentation.
Getting Back to the Human
4 min read
“My biggest New Year’s resolution is getting back to the human.” What began as a personal resolution became a business imperative for my entire team during the pandemic.
The Gift of Goodbye
3 min read
One of the greatest gifts Cisco was able to give employee Mitali B. was the ability to to say goodbye to her father. She shares her story here.
Inside TAC: talent, culture and innovation
1 min read
We went behind the scenes at the Cisco Customer Experience Center in Krakow Poland to talk to Technical Assistance Center (TAC) engineers about what makes TAC different.
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