Support Innovation: How Cisco TAC is transforming documentation and simplifying self-service
Cisco Support Services’ TAC is on a quest to improve self-service offerings, make information easier to find, and help you resolve issues without opening a case. To achieve this goal, we have refactored and remodeled the oldest but most heavily used type of intellectual capital: Documentation.
Getting Back to the Human
“My biggest New Year’s resolution is getting back to the human.” What began as a personal resolution became a business imperative for my entire team during the pandemic.
Inside TAC: talent, culture and innovation
We went behind the scenes at the Cisco Customer Experience Center in Krakow Poland to talk to Technical Assistance Center (TAC) engineers about what makes TAC different.
Cisco IT Helps TAC Team in Mexico Get Back Online Fast Following Major Earthquake
Our colleagues in the Mexico City office had a close call on September 19, 2017, when the magnitude 7.1 Central Mexico earthquake struck. They were already outside of their building, ironically, having been evacuated as part of a scheduled earthquake drill. While everyone was safe, the building was damaged and deemed too unstable for anyone […]
Build Your IT Super Powers with Technical Services at Cisco Live Cancun 2017
Are you ready to hone your IT super powers? Meet the Technical Services team at Cisco Live Cancun to keep your networks humming by building on product support with the new high-value services.
Cisco’s CyberCamp Accelerates Next Generation of Cybersecurity Professionals
Last week, Cisco’s Research Triangle Park (RTP), NC and San Jose, CA campuses hosted 60 students for the CyberCamp Summer Camp 2016 – a special cybersecurity camp sponsored by CyberPatriot, the Air Force Association’s national youth cyber education program. In its second year, CyberCamp aims to inspire local students towards education and careers in cybersecurity […]
Helping You Transform in a Digital Age
October marks five quarters since I took on a role to lead Cisco’s Internet of Things (IoT) Systems and Software Group, a critical business for Cisco to help organizations connect the unconnected. And, wow, what an incredible time it has been. I’m so proud of the many team accomplishments—from the IoT System launch with 15 […]
Explore Cisco TAC
Just another Call Center? Initially, I was not too excited about doing a show on TAC, Cisco’s Technical Assistance Center. This topic has been requested in various forms throughout the years and for whatever reason, we just never took the time to do it right. Until now. – Watch the entire Show Right Now– Cool thing about […]