Cisco on Cisco

Learn how Cisco is returning to the office safely by leveraging Cisco DNA Spaces, Meraki Cameras and Webex endpoints.

Customers are now demanding much more from support services, and that is leading to a change in the support landscape. Customers want unified interactions using voice, video and email that helps to increase efficiency. They are looking for near time issue resolution to reduce costs, and they want to proactively detect and mitigate issues to […]

I was very excited to finally get a chance to cover Tetration, especially when I learned that Cisco IT wanted to weigh-in on their experience with the platform. As you know, IT isn’t prone to blindness by “shiny objects.” They’re interested in solving real problems, and Cisco IT is no different.

Someone at a meeting recently told me how cool it was that big data was finally moving out of the early adopter phase. He’s lucky I wasn’t drinking a beverage at the time, or he might have ended up wearing it. I’m accused of being sort of a unicorn when it comes to the Big Data […]

2,000+ That is the approximate number of cloud services that Ken Hankoff, Manager of Cisco IT Risk Management’s Cloud and Application Service Provider Remediation (CASPR) Program believes Cisco’s 70,000 employees use. For the last 14 years, this program has assessed and remediated risks associated with using a cloud-hosted service. An assessment process for new cloud […]

In this month’s We’re Listening blog post, I have a number of updates on Cisco’s progress to improve software quality, and how we’re using your feedback to make improvements that will most impact your experience buying and using Cisco software. As part of my leadership responsibilities for customer and partner experience, I have the opportunity to work with the […]