Cisco on Cisco

7 min read

Learn how Cisco Store uses Splunk Observability to transform data into insights, enabling strategic decisions that enhance customer conversions in physical stores.

5 min read

Cisco created a smart store with the full power of the Cisco portfolio to empower data-driven decision making, with improved customer experience and operational efficiency — plus increased revenue. See how. 

5 min read

Discover how the Cisco Store uses smart building technology to enhance in-store analytics, boost customer engagement, reduce energy costs, and improve security.

5 min read

The Cisco Support Case Management team built a scalable, AI-optimized database cluster that dramatically reduced resolution times to mere minutes while cutting both initial setup and operational costs by 50%.

6 min read

The success of Cisco’s future-proofed workplaces is powered by more than just technology. Behind the scenes, it’s the relationships between our Workplace Resources (WPR,) IT, Sales, and Product teams that are breaking through organizational silos to make it all possible.  

7 min read

Cisco needed to modernize its underutilized and outdated real estate portfolio to support new and future ways of working. By leveraging its own, unique networking and collaboration technologies, Cisco was able to transform its PENN 1 office space in New York City into a smart, data-driven environment that optimizes space utilization, enhances user experience, and serves as a model for Cisco offices worldwide.

5 min read

Cisco needed to scale its virtual support engineer that assists its technical support teams around the world. By leveraging its own Splunk technology, Cisco was able to scale the AI assistant to support more than 1M cases and free up engineers to concentrate on more complex cases, creating a 93+% customer satisfaction rating, and ensuring the critical support continues running in the face of any disruption.

5 min read

Cisco IT needed to secure its workforce in a zero trust, user-friendly way that would allow its 130,000 users to securely work anywhere, from any device, without friction. By leveraging its own Duo Passwordless, the team was able to eliminate phishable multi-factor authentication factors, improve usability and productivity, reduce authentication actions by 93%, and secure its workforce from anywhere. 

4 min read

Cisco IT designed AI-ready infrastructure with Cisco compute, best-in-class GPUs and Cisco networking that supports AI model training and inferencing across dozens of use cases for Cisco product and engineering teams.