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We Arrived, We Roamed, We Listened
Inside Cisco IT
The IT Roaming Reporters reorient to our regular schedules, sort through our inboxes, file our travel expense reports – Cisco Live 2017 memories still alive (albeit blurry) in our minds.
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Managing and analyzing machine data is a snap with CLIP
Inside Cisco IT
Mining and drawing intelligence from large volumes of machine data is difficult and time-consuming. To make the process easier and faster for enterprise teams, Cisco recently developed the Cisco Log
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KaPow! IT Roaming Reporters Assemble
Inside Cisco ITOne week! The countdown has begun! What started months ago for the event planning team is beginning to materialize – Cisco Live Las Vegas 2017, that is. One of the
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How is Cisco Digitally Transforming its Support?
Digital Transformation
Customers are now demanding much more from support services, and that is leading to a change in the support landscape. Customers want unified interactions using voice, video and email that
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Ten Technologies to Consider for Contact Centers in 2017: Part 2
Inside Cisco IT
This blog is the second in a two-part series co-authored by myself and my colleague Sarah Johnson. Be sure to check out Part One for the remainder of the ten technologies to consider.
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Ten Technologies to Consider for Contact Centers in 2017
Inside Cisco ITThis blog is the first in a two-part series co-authored by myself and my colleague Sarah Johnson. Be sure to check out Part Two for the remainder of the ten technologies to consider. The line made
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