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How is Cisco Digitally Transforming its Support?
Digital Transformation
Customers are now demanding much more from support services, and that is leading to a change in the support landscape. Customers want unified interactions using voice, video and email that
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Ten Technologies to Consider for Contact Centers in 2017: Part 2
Inside Cisco IT
This blog is the second in a two-part series co-authored by myself and my colleague Sarah Johnson. Be sure to check out Part One for the remainder of the ten technologies to consider.
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Ten Technologies to Consider for Contact Centers in 2017
Inside Cisco ITThis blog is the first in a two-part series co-authored by myself and my colleague Sarah Johnson. Be sure to check out Part Two for the remainder of the ten technologies to consider. The line made
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That’s a Wrap, Berlin!
Inside Cisco IT
Participating in this year’s Cisco Live 2017 in Berlin, Germany brought many interesting sights and scenes front and center for our customers and partners regarding the disruption and innovation happening
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Cisco Live Berlin 2017: Enter the Millennials
Inside Cisco ITThis week kicks off Cisco’s 27 year running illustrious flagship event Cisco Live EMEA in Berlin, Germany. Cisco Live is nothing short of a ‘festival of technology.’ Offering the latest
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To Disrupt, or To Be Disrupted? Pay Attention to Security, Speed, and Culture
Inside Cisco IT
By 2020, connected things will outnumber humans 26 to 1. Digital disruption is reshaping whole industries. By some estimates, 40 percent of incumbents will be displaced within three years. We’ve
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