Cisco TAC

August 8, 2023

CISCO SERVICES (CX)

AI Collaboration Is Anything but Artificial

2 min read

Let’s continue the journey I started in my first blog about Cisco, AI, and automation. In it, I focused on our zero-touch RMA notification tool. Now we’ll explore Webex Chat Assistant, our AI-based conversational tool.

July 26, 2022

CLOUD

Put Cisco Technical Assistance Center (TAC) on your Operations Team

2 min read

Intersight customers see at least a 45-minute reduction in time spent per incident using connected TAC. You can speed up issue resolution, free more time, and ensure your IT infrastructure is running smoothly by activating your free connected TAC in Cisco Intersight.

July 14, 2022

CISCO SERVICES (CX)

Driving IT efficiency and agility with proactive support from Cisco TAC

3 min read

If your goal is to get your IT team out of the maintenance business, Cisco Communities and the Technical Assistance Center (TAC) can help.

Cisco Support honored by J.D. Power and TSIA Certifications for providing outstanding customer service

2 min read

As an IT manager, you understand the value of quality customer service. Cisco placed as one of the industry’s top support service companies. Make sure you are leveraging our new innovations.

June 29, 2021

DATA CENTER

How to easily collect Cisco MDS 9000 log files

3 min read

Troubleshooting MDS 9000 fabrics starts from collecting tech-support files and contacting the Cisco TAC. What is the suggested approach for doing so?

March 16, 2020

EXECUTIVE PLATFORM

Care and Quality When it Matters Most: IT preparedness for COVID-19

5 min read

At Cisco, we have asked thousands of our employees around the world to work from home. Most of them came to the office every day. Other companies have also taken this step, and many more will do so soon.

One woman’s career journey from student to cybersecurity professional

4 min read

Samantha faced sexism at school but it didn't slow her down in pursuing the technical job of her dreams.

October 16, 2018

DATA CENTER

Cisco Intersight: AI-Driven Proactive Support

3 min read

The Cisco Customer Experience organization works closely with the Intersight engineering team to ensure customers have seamless access to Cisco’s unparalleled device knowledge.  This allows Cisco Intersight to deliver a...

October 9, 2018

DATA CENTER

Cisco Intersight: AI-Driven Proactive Maintenance

2 min read

Intersight is a cloud-based systems management platform built on a platform that supports artificial intelligence (AI) and machine learning (ML). This allows Cisco Intersight to deliver a wide range of...