At Cisco Black Belt Academy, we’ve consistently placed a high value on our support tracks to guarantee seamless operations for our partners. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Support Track for FY24.

This upgrade enriches every level of the program with a profound understanding of the most recent technological advancements. Our goal with these improvements is to arm our partners with the most advanced troubleshooting techniques and the comprehensive know-how required to overcome the challenges of today’s technological environment. Let’s dive into the details of what Support Enablement at Black Belt looks like:

Stage 1: Foundational Support Skills

  • Self-Diagnosing Issues: Learn to identify and troubleshoot common problems independently, saving time and resources.
  • Preliminary Steps Before Contacting TAC: Understand the essential steps to take before escalating issues to Cisco’s Technical Assistance Center (TAC).
  • Cisco Smart Account and Licensing: A cloud-based service that helps customers manage their Cisco software licenses and entitlements. The Support track of the Cisco Black Belt Academy covers how to set up and manage Smart Accounts, as well as how to use the Cisco Software Licensing Portal (SLP) to manage licenses.
  • Utilizing Cisco Tools and Bots: Get acquainted with Cisco’s suite of tools and bots designed to streamline support processes.
  • How to Engage TAC: Master the process of effectively engaging with TAC for more complex issues.

Stage 2: Intermediate Support Techniques

  • Product Portfolio (Intro to Architectures & Solutions): Gain a comprehensive overview of Cisco’s product architectures and solutions.
  • Basic Troubleshooting: Build foundational troubleshooting skills to address common technical issues.
  • Best Practices: Learn the best practices for maintaining and supporting Cisco products.
  • Demo Labs: Engage with interactive demo labs to reinforce learning through practical application.
  • Log Monitoring and Bug Identification: Develop skills in monitoring logs and identifying potential bugs.

Stage 3: Advanced Troubleshooting and Solutions

  • Deep Dive into Architecture Troubleshooting: Explore advanced troubleshooting techniques for complex architectural issues.
  • Cross Architecture Solutions: Learn to troubleshoot issues that span multiple architectures and systems.
  • Configuration Issues & Upgrades: Address configuration issues and perform upgrades with confidence.
  • Hands-On Experience Using CTF Missions: Gain practical, hands-on experience through Capture the Flag (CTF) missions that simulate real-world scenarios.

The refreshed Support Track content for FY24 is designed to provide Cisco partners with a structured, comprehensive learning path that addresses both foundational and advanced support needs. By incorporating the latest technology trends and practical insights, we ensure that our partners are well-equipped to deliver exceptional support and maintain smooth operations for their customers.

Visit the Black Belt Academy today to explore the new content and enhance your troubleshooting skills. Stay ahead of the curve with Cisco’s latest support training and ensure your readiness to tackle any challenge that comes your way.


Visit the Cisco Black Belt Support Hub Page today!



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Anuj Vatts

Content Business Development Manager

Cisco Black Belt Academy