digital disruption

December 8, 2017

PARTNER

Digital Disruption Hits Sales: the Rise of the ‘Hybrid Seller’

As a leader at Cisco in the virtual sales space, I have a front row seat to the fast pace of disruption and change that is hitting the industry. Digital disruption is one of the most often used phrases in business over the last couple of years.  And rightly so, because the disruption is real. […]

November 7, 2017

CUSTOMER EXPERIENCE

Five to Thrive in a Disruptive Environment: Part 1

How do you innovate in a hyper-innovative environment? The best way is to look at what you want in an entirely different way—beginning with five ways to navigate and ultimately drive innovation.

October 16, 2017

INNOVATION

Converging Hyper Co-Innovation Inside and Outside a Big Company

How can companies keep up with the speed of digitization? Here is a proven three-part plan that harnesses innovation best practices from customers, partners, and employees.

September 11, 2017

DIGITAL TRANSFORMATION

The Power of Data

What is data science? Is it just another buzz word for applied statistics? Some statisticians certainly think so. I believe data science is much more than that. Think transformation. Think about how connecting theory to actual data can enable better business decision-making that directly impacts company growth. Transformative, indeed! The time is now, (really, it […]

How is Cisco Digitally Transforming its Support?

Customers are now demanding much more from support services, and that is leading to a change in the support landscape. Customers want unified interactions using voice, video and email that helps to increase efficiency. They are looking for near time issue resolution to reduce costs, and they want to proactively detect and mitigate issues to […]

Six Considerations: The “How” of Digital Transformation

We see the pattern all the time. An innovation launches a trend. The trend coins a phrase. The phrase becomes a top-of-mind topic, prompting lively boardroom discussions. Generally, everyone agrees why the topic is important, but the practical aspects—the what and the how—sometimes lack clarity.  The increasingly urgent buzz around digital transformation fits the pattern. […]

April 12, 2017

MANUFACTURING

Why Do Factories Need a Digital-Ready Infrastructure?

Digital transformation, digital business, digitization, digital disruption. There are countless ways to phrase it, but it boils down to this. When digital technologies enable new business models, that’s digital transformation. Digital factory initiatives are generating incredible business outcomes, and at the core there’s a common denominator—a digital-ready infrastructure. Manufacturers’ Distinct Take on Digital Transformation In […]