TSIA

Cisco Support honored by J.D. Power and TSIA Certifications for providing outstanding customer service

As an IT manager, you understand the value of quality customer service. Cisco placed as one of the industry’s top support service companies. Make sure you are leveraging our new innovations.

January 29, 2018

PARTNER

Customer Success at a Tipping Point: 4 Practical Tips for Getting Started Now

Customer Success (CS) adoption is on the rise and has reached a tipping point: more than 52 percent of the companies surveyed by TSIA in a 2017 study have established CS practices within their organizations. No doubt, many more will follow in 2018 as the business case for CS is undeniable. Recently, I had the chance to catch up with Phil Nanus, TSIA’s VP Research, Customer Success, to discuss the survey findings and get his advice for Cisco partners in the early stages of CS adoption.

December 19, 2017

CUSTOMER EXPERIENCE

Cisco Achieves 31st TSIA STAR Recognition and 11th J.D. Power Certification

Cisco Services continues to offer innovative services across the IT lifecycle that meet the needs of their customers’ businesses and help them stay ahead of the pace of change.

December 8, 2017

PARTNER

Cisco wins prestigious TSIA STAR Award for Services Innovation

During the Technology Services Industry Association (TSIA) - the world's leading organization dedicated to advancing the business of technology and services conference on 25 October 2017, Cisco was awarded the...