Customer Success at a Tipping Point: 4 Practical Tips for Getting Started Now
Customer Success (CS) adoption is on the rise and has reached a tipping point: more than 52 percent of the companies surveyed by TSIA in a 2017 study have established CS practices within their organizations. No doubt, many more will follow in 2018 as the business case for CS is undeniable. Recently, I had the chance to catch up with Phil Nanus, TSIA’s VP Research, Customer Success, to discuss the survey findings and get his advice for Cisco partners in the early stages of CS adoption.
Cisco Achieves 31st TSIA STAR Recognition and 11th J.D. Power Certification
Cisco Services continues to offer innovative services across the IT lifecycle that meet the needs of their customers’ businesses and help them stay ahead of the pace of change.
Cisco wins prestigious TSIA STAR Award for Services Innovation
During the Technology Services Industry Association (TSIA) - the world's leading organization dedicated to advancing the business of technology and services conference on 25 October 2017, Cisco was awarded the...