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Cisco Customer Journey Solutions is proud to support Apple Business Chat starting today. This technology is a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.

Are you old enough to remember professional work life before the internet? If so, you know that way the world works is changing—fast. And yes, that includes healthcare.

I always feel the need to get my hands on a product to fully understand it; the Cisco UCCX Sandbox environment made this a possibility and within a couple of hours I was making and answering phone calls within Finesse, and all at no cost.

This blog is the first in a two-part series co-authored by myself and my colleague Sarah Johnson. Be sure to check out Part Two for the remainder of the ten technologies to consider. The line made famous by the Rolling Stones, “Time waits for no one”, is especially true for technology. A little over two years ago I wrote a blog […]

I was on a weeklong business trip to London last month, and as I made my way to purchase a ticket for Heathrow Express train, I realized that I had left my corporate credit card at home. It was close to midnight in London, and Heathrow Express was the perfect option because I was going […]