Cisco Contact Center

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Cisco, Quantiphi, and Google Cloud present the benefits and opportunities of using AI in the contact center to improve agent and customer experiences.

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Guest Forrester Research and Cisco Contact Center explore the relationship between CX and customer service to create customer-centricity and customer experience success

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ZK Research, Cisco, and Selligent discuss how companies can proactively improve customer experiences by having full visibility into all aspects of the customer journey.

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Cisco shares its vision of customer experience and the critical role of the contact center in driving loyalty and competitive differentiation.

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Hear from Cisco Contact Center GM/VP Omar Tawakol and leading industry analyst Sheila McGee-Smith about how this new offering fills the unmet market needs for cloud-based solutions for large contact centers.

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As smartphones spread across Indonesia, Bank Central Asia wanted to utilize technology to create new bank accounts - Cisco Partner Mastersystem Informa made it happen.

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Powerful and practical steps to cloud contact center

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See how the Contact Center business is undergoing a series of very important changes driven by technology innovation, social change, and the evaluation of new consumption models.

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Does AI improve customer experiences in real-time? Why or Why Not?