Cisco Contact Center

July 20, 2018

COLLABORATION

Cisco Customer Journey Solutions for Contact Centers Now Support Apple Business Chat

Cisco Customer Journey Solutions is proud to support Apple Business Chat starting today. This technology is a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.

February 15, 2018

HEALTHCARE

Equipping the modern healthcare workforce

Are you old enough to remember professional work life before the internet? If so, you know that way the world works is changing—fast. And yes, that includes healthcare.

December 19, 2017

DEVELOPER

Partner Success Story: Finesse APIs Bring Call Intelligence to the Contact Center

I always feel the need to get my hands on a product to fully understand it; the Cisco UCCX Sandbox environment made this a possibility and within a couple of hours I was making and answering phone calls within Finesse, and all at no cost.

March 24, 2017

INSIDE CISCO IT

Ten Technologies to Consider for Contact Centers in 2017

This blog is the first in a two-part series co-authored by myself and my colleague Sarah Johnson. Be sure to check out Part Two for the remainder of the ten technologies to consider. The line made famous by the Rolling Stones, “Time waits for no one”, is especially true for technology. A little over two years ago I wrote a blog […]

April 1, 2015

COLLABORATION

Track the Customer Journey with Cisco Context Service

I was on a weeklong business trip to London last month, and as I made my way to purchase a ticket for Heathrow Express train, I realized that I had left my corporate credit card at home. It was close to midnight in London, and Heathrow Express was the perfect option because I was going […]