Cisco Contact Center
Modernizing health infrastructure to improve experiences
As part of our National Health IT Week blog series, we are concentrating on modernizing health infrastructure, with a particularly focus on the impact to patient, clinician,...
Announcing the New Global, Scalable, and Cognitive Cloud-Based Webex Contact Center
Cisco unveils enhancements to its cloud-based Webex Contact Center solution, improving agent and customer experiences.
The Artificial Intelligence Journey in Contact Centers
See how the partnership with Cisco and Google unleashes all the power of Artificial Intelligence (AI) into a modern customer care architecture.
Three reasons to attend the 10th Annual Cisco Contact Center Summit
Cisco Partners invited to attend the Contact Center event of the year!
Changing Your Contact Center? It All Starts With Your Agents’ “Step by Step”
Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible...
Cisco Customer Journey Solutions for Contact Centers Now Support Apple Business Chat
Cisco Customer Journey Solutions is proud to support Apple Business Chat starting today. This technology is a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.
Equipping the modern healthcare workforce
Are you old enough to remember professional work life before the internet? If so, you know that way the world works is changing—fast. And yes, that includes healthcare.
Partner Success Story: Finesse APIs Bring Call Intelligence to the Contact Center
I always feel the need to get my hands on a product to fully understand it; the Cisco UCCX Sandbox environment made this a possibility and within a couple of hours I was making and answering phone calls within Finesse, and all at no cost.
Ten Technologies to Consider for Contact Centers in 2017
This blog is the first in a two-part series co-authored by myself and my colleague Sarah Johnson. Be sure to check out Part Two for the remainder of the ten technologies to consider. The line made famous by the Rolling Stones, “Time waits for no one”, is especially true for technology. A little over two years ago I wrote a blog […]