Cisco Contact Center

September 27, 2019

HEALTHCARE

Modernizing health infrastructure to improve experiences

As part of our National Health IT Week blog series, we are concentrating on modernizing health infrastructure, with a particularly focus on the impact to patient, clinician,...

September 9, 2019

COLLABORATION

The Artificial Intelligence Journey in Contact Centers

See how the partnership with Cisco and Google unleashes all the power of Artificial Intelligence (AI) into a modern customer care architecture.

February 15, 2018

HEALTHCARE

Equipping the modern healthcare workforce

Are you old enough to remember professional work life before the internet? If so, you know that way the world works is changing—fast. And yes, that includes healthcare.

March 24, 2017

INSIDE CISCO IT

Ten Technologies to Consider for Contact Centers in 2017

This blog is the first in a two-part series co-authored by myself and my colleague Sarah Johnson. Be sure to check out Part Two for the remainder of the ten technologies to consider. The line made famous by the Rolling Stones, “Time waits for no one”, is especially true for technology. A little over two years ago I wrote a blog […]