Cisco Contact Center

4 min read

Omar Tawakol debuts Cisco direction for global, scalable, and cloud-based contact center to meet needs of all companies.

3 min read

Cisco invests in customer experience with new connected, cognitive, and cloud contact center capabilities.

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As part of our National Health IT Week blog series, we are concentrating on modernizing health infrastructure, with a particularly focus on the impact to patient, clinician,...

2 min read

Cisco unveils enhancements to its cloud-based Webex Contact Center solution, improving agent and customer experiences.

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See how the partnership with Cisco and Google unleashes all the power of Artificial Intelligence (AI) into a modern customer care architecture.

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Cisco Partners invited to attend the Contact Center event of the year!

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Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible...

2 min read

Cisco Customer Journey Solutions is proud to support Apple Business Chat starting today. This technology is a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.

1 min read

Are you old enough to remember professional work life before the internet? If so, you know that way the world works is changing—fast. And yes, that includes healthcare.