2018 predictions

Top 5 Predictions for SMBs in 2018

2 min read

Take a look at the business and buyer trend predictions that we believe are relevant and most likely to have an impact on SMBs in 2018.

December 18, 2017


Six Contact Center Predictions for 2018

3 min read

Cisco's contact center business has held number-one market share in North America for four straight quarters. Here are six things we foresee for the customer care industry in 2018.