#chatbots

June 21, 2019

PARTNER

How are partners diving into the brave new digital world?

Are we making the most of innovation to create exceptional experiences for our customers? Review where Cisco and its marketing partners aligned in a look back at Cisco Live 2019.

March 21, 2018

COLLABORATION

Messaging Helps Informal Contact Center Teams Win

Informal customer care will continue to supplement formal customer care. Everyone in your organization should be able to provide customer support. Expect new ways of blending informal and formal customer care.

December 14, 2017

DEVELOPER

Starting Your Journey as a ‘ChatBot’ Developer

In no more than two years, ChatBots have raised from a techie’s gadget to strong interest from all industries, due to their unique ability to smoothly engage with end-users via...

December 11, 2017

COLLABORATION

Cisco and BT Research the Digital Consumer

Cisco and BT recently surveyed 5,000 consumers across Europe, Asia-Pacific, and the Americas about their changing expectations for customer service. Review these eight trends against your current contact center capabilities.

October 24, 2017

DEVELOPER

Code Party Is Here! Who Says Coding Can’t be Fun?

Welcome, welcome, welcome! Here is the first episode of Kareem and Matt’s Code Party where the idea is to video what we usually do, which is sit around, have a beverage, and talk tech (I know…super nerdy right?). This will be a series so keep your eyes open for new episodes, sample code, and blog […]

May 23, 2017

FINANCIAL SERVICES

Chatbots: The Next Wave of Financial Services

Chat tools like Whatsapp and Facebook Messenger are among the fastest growing platforms on the web today. Businesses are harnessing chatbot technologies to reduce costs and improve the customer experience.