How are partners diving into the brave new digital world?
Are we making the most of innovation to create exceptional experiences for our customers? Review where Cisco and its marketing partners aligned in a look back at Cisco Live 2019.
Messaging Helps Informal Contact Center Teams Win
Informal customer care will continue to supplement formal customer care. Everyone in your organization should be able to provide customer support. Expect new ways of blending informal and formal customer care.
Cisco and BT Research the Digital Consumer
Cisco and BT recently surveyed 5,000 consumers across Europe, Asia-Pacific, and the Americas about their changing expectations for customer service. Review these eight trends against your current contact center capabilities.
Code Party Is Here! Who Says Coding Can’t be Fun?
Welcome, welcome, welcome! Here is the first episode of Kareem and Matt’s Code Party where the idea is to video what we usually do, which is sit around, have a beverage, and talk tech (I know…super nerdy right?). This will be a series so keep your eyes open for new episodes, sample code, and blog […]