#chatbots
ChatOps: Managing Kubernetes Deployments in Webex
Explore a real-world use case on how to leverage ChatOps to manage Kubernetes deployments using commands in a Webex room.
ChatOps: How to Secure Your Webex Bot
In Part II of the ChatOps series, learn how to use authentication and authorization to secure a Webex bot.
ChatOps: How to Build Your First Webex Bot
Learn how to create a Webex bot, register a Webhook in Webex, and configure your bot – all with plenty of code examples.
Driving down IT OPEX with a Webex bot
Every IT organization strives for excellence by driving down their operating expenses (OPEX). Cisco IT harnesses automation to drive down OPEX
How are partners diving into the brave new digital world?
Are we making the most of innovation to create exceptional experiences for our customers? Review where Cisco and its marketing partners aligned in a look back at Cisco Live 2019.
Messaging Helps Informal Contact Center Teams Win
Informal customer care will continue to supplement formal customer care. Everyone in your organization should be able to provide customer support. Expect new ways of blending informal and formal customer care.
Starting Your Journey as a ‘ChatBot’ Developer
In no more than two years, ChatBots have raised from a techie’s gadget to strong interest from all industries, due to their unique ability to smoothly engage with end-users via...
Cisco and BT Research the Digital Consumer
Cisco and BT recently surveyed 5,000 consumers across Europe, Asia-Pacific, and the Americas about their changing expectations for customer service. Review these eight trends against your current contact center capabilities.
Code Party Is Here! Who Says Coding Can’t be Fun?
Welcome, welcome, welcome! Here is the first episode of Kareem and Matt’s Code Party where the idea is to video what we usually do, which is sit around, have a beverage, and talk tech (I know…super nerdy right?). This will be a series so keep your eyes open for new episodes, sample code, and blog […]
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