#chatbots

Explore a real-world use case on how to leverage ChatOps to manage Kubernetes deployments using commands in a Webex room.

In Part II of the ChatOps series, learn how to use authentication and authorization to secure a Webex bot.

Learn how to create a Webex bot, register a Webhook in Webex, and configure your bot – all with plenty of code examples.

Are we making the most of innovation to create exceptional experiences for our customers? Review where Cisco and its marketing partners aligned in a look back at Cisco Live 2019.

Informal customer care will continue to supplement formal customer care. Everyone in your organization should be able to provide customer support. Expect new ways of blending informal and formal customer care.

In no more than two years, ChatBots have raised from a techie’s gadget to strong interest from all industries, due to their unique ability to smoothly engage with end-users via...

Cisco and BT recently surveyed 5,000 consumers across Europe, Asia-Pacific, and the Americas about their changing expectations for customer service. Review these eight trends against your current contact center capabilities.

Welcome, welcome, welcome! Here is the first episode of Kareem and Matt’s Code Party where the idea is to video what we usually do, which is sit around, have a beverage, and talk tech (I know…super nerdy right?). This will be a series so keep your eyes open for new episodes, sample code, and blog […]

Chat tools like Whatsapp and Facebook Messenger are among the fastest growing platforms on the web today. Businesses are harnessing chatbot technologies to reduce costs and improve the customer experience.