Escaping Poverty through Education – Leading at Cisco
Juan shares his journey from the South Bronx and growing up in poverty to becoming a leader at Cisco.
Cisco Intersight: AI-Driven Proactive Support
The Cisco Customer Experience organization works closely with the Intersight engineering team to ensure customers have seamless access to Cisco’s unparalleled device knowledge. This allows Cisco Intersight to deliver a...
Cisco and BT Research the Digital Consumer
Cisco and BT recently surveyed 5,000 consumers across Europe, Asia-Pacific, and the Americas about their changing expectations for customer service. Review these eight trends against your current contact center capabilities.
Building Your Customer Success Team: Much, Much More Than Just Good Customer Support
When building a customer success team and making your case for more investment in the initiative, the most striking misunderstanding you may have come across is that a customer success team is a cost center and just provides really good customer support. Let’s set the record straight – a customer success team does provide excellent […]
Cisco’s Commitment to Customers
At the core of our company’s values is a simple concept: make Cisco customers successful.