Escaping Poverty through Education – Leading at Cisco
4 min read
Juan shares his journey from the South Bronx and growing up in poverty to becoming a leader at Cisco.
Cisco Intersight: AI-Driven Proactive Support
3 min read
The Cisco Customer Experience organization works closely with the Intersight engineering team to ensure customers have seamless access to Cisco’s unparalleled device knowledge. This allows Cisco Intersight to deliver a...
Building Your Customer Success Team: Much, Much More Than Just Good Customer Support
2 min read
When building a customer success team and making your case for more investment in the initiative, the most striking misunderstanding you may have come across is that a customer success team is a cost center and just provides really good customer support. Let’s set the record straight – a customer success team does provide excellent […]