December 18, 2017


Six Contact Center Predictions for 2018

3 min read

Cisco's contact center business has held number-one market share in North America for four straight quarters. Here are six things we foresee for the customer care industry in 2018.

December 6, 2017


Reimagining Customer Value with Artificial Intelligence

2 min read

Artificial intelligence (AI) can glean and utilize material insights from the data flowing across Cisco networks. As such, how should we think about AI in the context of company transformation?