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Jeff Campbell

No Longer with Cisco

Jeffrey Campbell is a Marketing Manager in Cisco's Collaboration Product and Solutions Marketing group, where he is responsible for driving market awareness of Cisco's Collaboration portfolio, with primary focus on Cisco Unified Contact Center solutions.

Mr. Campbell has worked as a systems engineer, product manager, and marketing manager in the telecommunications industry for over twenty years. As a product manager, he introduced the award-winning Cisco Unified Customer Voice Portal to the market, and he is an industry thought-leader in defining and championing Customer Collaboration. He holds two U.S. patents on automated self-service technologies, and was a finalist candidate for NASA's shuttle astronaut program.

Mr. Campbell earned a B.S. from the United States Naval Academy at Annapolis, and he holds advanced degrees from the Massachusetts Institute of Technology and Woods Hole Oceanographic Institution. He is the author of two published novels and plays a mean guitar.

Articles

December 18, 2017

COLLABORATION

Six Contact Center Predictions for 2018

3 min read

Cisco's contact center business has held number-one market share in North America for four straight quarters. Here are six things we foresee for the customer care industry in 2018.

August 30, 2017

COLLABORATION

A New Groove: Cisco Contact Center Release 11.6

2 min read

In developing Contact Center Release 11.6, our team worked closely with partners and a record number of field trial customers. They followed four key principles: flexibility, usability, simplicity, and great experience.

June 23, 2016

COLLABORATION

Cisco a Leader in Gartner’s Magic Quadrant for Contact Center

2 min read

Gartner recently published its annual Magic Quadrant for Contact Center Infrastructure, Worldwide report. And for the fifth year, Cisco is positioned highest in "Ability to Execute." Gartner bases Ability to Execute on several criteria, including the breadth, quality, and overall maturity of vendors' applications; their customer support capabilities; and their ability to deliver solutions that enable contact center operations in the formal contact centers of midsize or large enterprises.

November 11, 2015

5

COLLABORATION

Declutter For Your Customers

2 min read

We’re moving. After twenty-five years in the same house, my wife and I will soon be living in a new place. Moving isn’t fun. It’s not just leaving the home where we raised our two boys, but getting rid of all our unneeded items. We’re not hoarders or packrats, but it’s downright astonishing how much […]

March 25, 2015

3

COLLABORATION

Context is Everything in Customer Care

2 min read

“Let’s eat grandma!” “Let’s eat, grandma!” Punctuation makes a difference, doesn’t it? So does context. If you’re a basketball fan with March Madness on your mind, “Drive the lane!” might make you think of something a coach yells to his players. On the other hand, if you’re teaching your teenage son to drive, it means […]

January 15, 2015

COLLABORATION

Moustaches and the Customer Experience

1 min read

Remember when moustaches were cool? For those who weren’t paying attention, it was back in the 1980s when Tom Selleck–sporting that signature facial hair–ruled the T.V. airwaves as private investigator Magnum, P.I. Most guys old enough to shave (or who thought they were) tried to proclaim their manliness with a Magnum-style moustache. We thought 128 […]