Artificial Intelligence in Customer Care
Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). Here are three areas where AI will transform the world of customer care.
Ruchi Gupta
Senior Product Manager
Cisco Customer Collaboration
Articles
Crowdsourcing Your Contact Center Agents. Is It Coming?
The Cisco Finesse agent desktop is designed to provide a great experience for customer support agents, and provides a flexible and open interface.
Get on the Same Page as Your Customer with Co-browsing
Cisco Remote Expert Mobile and Co-browse provides a quick mechanism to set up web-sharing session with call center agents. In recent reports, Aberdeen lists the following as benefits of co-browsing: Customer-satisfaction ratings of 78% with co-browsing compared to 47% for web self-service. Four-times more positive customer mentions within social media channels.
Is Video the New Voice for Customer Interactions?
Video is the best way to have a great customer interaction that helps to build trust and gain context. It also increases upsell and cross sell opportunities.