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Carmen Logue

Product Manager

Cisco Customer Care Business Unit

I have been working with contact center and communications software for over 20 years and still enjoy working with customers to provide better customer care. I joined Cisco’s Customer Care group (CCBU) in 2008 and have held various product management positions including the responsibility for transitioning a Cisco acquisition to the bundled reporting product, Cisco Unified Intelligence Center, for both Contact Center Enterprise and Contact Center Express. Prior to joining Cisco, I was fortunate to work at several early-stage companies where I could try out Product Management, Sales and Software Development jobs, including work on one of the first network ACDs.

Carmen lives in the suburbs of Boston with her husband and two sons and spends a lot of weekend time at youth sports events.

Articles

November 13, 2018

COLLABORATION

1-800 Contacts uses Apple Business Chat with Cisco to Deliver Customer Care

To help customers like you and me, 1-800 Contacts has recently started using Apple Business Chat - a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.

July 20, 2018

COLLABORATION

Cisco Customer Journey Solutions for Contact Centers Now Support Apple Business Chat

Cisco Customer Journey Solutions is proud to support Apple Business Chat starting today. This technology is a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.

March 21, 2018

COLLABORATION

Messaging Helps Informal Contact Center Teams Win

Informal customer care will continue to supplement formal customer care. Everyone in your organization should be able to provide customer support. Expect new ways of blending informal and formal customer care.

June 16, 2016

COLLABORATION

Having Fun with Customer Care: Join Us at CLUS

Fun at work? For me, it’s making stuff customers need. I admit that I have long been a skeptic of the “Fun at Work” movement. It’s not that I don’t like to have fun at work, but “the movement” seemed so shamelessly upbeat and forced. This fun was not natural for me. I was vigorously […]

April 11, 2016

COLLABORATION

Rethinking Customer Care for a Spark(ly) World

Anyone remember The Jetsons or Jetson’s reruns?  I loved Rosie, the Jetson’s robot assistant.  I dreamed of having Rosie clean my room and bring me snacks.    While I don’t have Rosie yet as my personal assistant, it is clear that electronic robots (“bots”) are playing a bigger role in how we collaborate, work and play.  […]