1-800 Contacts uses Apple Business Chat with Cisco to Deliver Customer Care
3 min read
To help customers like you and me, 1-800 Contacts has recently started using Apple Business Chat - a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.
Cisco Customer Journey Solutions for Contact Centers Now Support Apple Business Chat
2 min read
Cisco Customer Journey Solutions is proud to support Apple Business Chat starting today. This technology is a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.
Having Fun with Customer Care: Join Us at CLUS
2 min read
Fun at work? For me, it’s making stuff customers need. I admit that I have long been a skeptic of the “Fun at Work” movement. It’s not that I don’t like to have fun at work, but “the movement” seemed so shamelessly upbeat and forced. This fun was not natural for me. I was vigorously […]
Rethinking Customer Care for a Spark(ly) World
1 min read
Anyone remember The Jetsons or Jetson’s reruns? I loved Rosie, the Jetson’s robot assistant. I dreamed of having Rosie clean my room and bring me snacks. While I don’t have Rosie yet as my personal assistant, it is clear that electronic robots (“bots”) are playing a bigger role in how we collaborate, work and play. […]