1-800 Contacts uses Apple Business Chat with Cisco to Deliver Customer Care
To help customers like you and me, 1-800 Contacts has recently started using Apple Business Chat - a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.
Cisco Customer Journey Solutions for Contact Centers Now Support Apple Business Chat
Cisco Customer Journey Solutions is proud to support Apple Business Chat starting today. This technology is a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.
Having Fun with Customer Care: Join Us at CLUS
Fun at work? For me, it’s making stuff customers need. I admit that I have long been a skeptic of the “Fun at Work” movement. It’s not that I don’t like to have fun at work, but “the movement” seemed so shamelessly upbeat and forced. This fun was not natural for me. I was vigorously […]
Rethinking Customer Care for a Spark(ly) World
Anyone remember The Jetsons or Jetson’s reruns? I loved Rosie, the Jetson’s robot assistant. I dreamed of having Rosie clean my room and bring me snacks. While I don’t have Rosie yet as my personal assistant, it is clear that electronic robots (“bots”) are playing a bigger role in how we collaborate, work and play. […]