Carmen Logue

Product Manager

Cisco Customer Care Business Unit

I have been working with contact center and communications software for over 20 years and still enjoy working with customers to provide better customer care. I joined Cisco’s Customer Care group (CCBU) in 2008 and have held various product management positions including the responsibility for transitioning a Cisco acquisition to the bundled reporting product, Cisco Unified Intelligence Center, for both Contact Center Enterprise and Contact Center Express. Prior to joining Cisco, I was fortunate to work at several early-stage companies where I could try out Product Management, Sales and Software Development jobs, including work on one of the first network ACDs.

Carmen lives in the suburbs of Boston with her husband and two sons and spends a lot of weekend time at youth sports events.


November 13, 2018


1-800 Contacts uses Apple Business Chat with Cisco to Deliver Customer Care

3 min read

To help customers like you and me, 1-800 Contacts has recently started using Apple Business Chat - a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad.

June 16, 2016


Having Fun with Customer Care: Join Us at CLUS

2 min read

Fun at work? For me, it’s making stuff customers need. I admit that I have long been a skeptic of the “Fun at Work” movement. It’s not that I don’t like to have fun at work, but “the movement” seemed so shamelessly upbeat and forced. This fun was not natural for me. I was vigorously […]

April 11, 2016


Rethinking Customer Care for a Spark(ly) World

1 min read

Anyone remember The Jetsons or Jetson’s reruns?  I loved Rosie, the Jetson’s robot assistant.  I dreamed of having Rosie clean my room and bring me snacks.    While I don’t have Rosie yet as my personal assistant, it is clear that electronic robots (“bots”) are playing a bigger role in how we collaborate, work and play.  […]