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cloud analytics

March 21, 2019

1

COLLABORATION

Vasili Triant

Announcing the New Cognitive and Collaborative Contact Center

Today I’m thrilled to highlight some exciting enhancements we’re unveiling at Enterprise Connect, that leverage the power of cloud analytics and AI. We’re calling it Cognitive Collaboration for the contact center.

Tags

  • #CiscoCollabEC19
  • #contactcenter
  • Artificial Intelligence (AI)
  • Call Center
  • call center management
  • call center software
  • CCaaS
  • cisco call center
  • cisco cloud contact center
  • cisco customer service
  • cloud analytics
  • cloud contact center
  • Cognitive Collaboration
  • contact center
  • contact center platform
  • contact center solutions
  • customer journey
  • Customer Journey Solutions
  • customer service software
  • enterprise call center
  • Enterprise Connect 2019
  • virtual call center
  • workforce management

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