Cisco on Cisco
How Cisco architected AI-driven support and validated against industry benchmarks
Discover how Cisco transformed customer support into a context-aware, in-product experience that now reaches more than 250,000 users across our core portfolio.
Engineering Resilience: Lessons from the Front Lines of Cisco’s SSE Deployment
Cisco IT secured an AI-powered workforce by moving to a unified, cloud-native Security Service Edge fabric, reducing help desk cases by 18% and eliminated 20+ legacy VPNs.
From Playbook to Impact: Real results from our AI enablement journey in Marketing Revenue Operations at Cisco
In part two of this blog series, discover how our Marketing Revenue Operations AI enablement playbook drives real-world business outcomes, from faster innovation to secure enterprise governance.
How we built an AI foundation for Marketing Revenue Operations at Cisco
Discover how Cisco's marketing RevOps team built an AI enablement playbook to scale innovation securely—turning AI strategy into real-world impact.
In the AI era, defense starts with the network. Here’s how Cisco is doing it.
Get an inside look at Cisco's internal secure networking approach to defending against rising AI threats.
A new model for infrastructure security: How Cisco defends against AI threats
Cisco's participation in Project Glasswing and Daybreak provide the deep insights necessary to navigate AI-threats. As we continuously mature our operating model, we will continue to share our learnings and best practices for customer security ops.
The Innovation Paradox: How We Reduced Incidents by 25% While Deploying Faster
See how Cisco IT's observability technology and operational best practices empower our teams to accelerate innovation while reducing major incidents by 25%.
How ThousandEyes Closed the Cloud Visibility Gap by Solving It Themselves First
ThousandEyes engineers developed Cloud Insights for network visibility, troubleshooting, compliance, and cost management across complex cloud environments.
How Cisco CX scaled AI without sacrificing security or cost
Learn why Cisco CX shifted AI workloads on-premises to gain cost predictability and secure sensitive data using Cisco UCS and Nexus infrastructure.



















