#contactcenter collaboration

August 26, 2019

EXECUTIVE PLATFORM

Cisco Intends to Acquire CloudCherry to Enhance Cisco Contact Center Portfolio

CloudCherry will augment Cisco's contact center portfolio with advanced analytics, rich customer journey mapping, and sophisticated survey capabilities in our cloud, hosted, and on-premises solutions. 

SOS! My Peering is Under Attack!

Now that the Internet has become critical to our day-day lives we really feel the impact when it goes down. While the origin of the Internet – the so-called “ARPANET” was built for resiliency and redundancy there are some hidden vulnerabilities that can undermine its stability.

Data Science to Improve Foresight and Decision Making in the Humanitarian Sector

Mercy Corps’ Technology for Development team imagines a world where humanitarian actors use digital tools to improve people’s safety and livelihoods.

March 17, 2015

COLLABORATION

Context Matters: Announcing Context Service for Better Customer Care

“Hello, Mr. Famous, and thanks for calling 1-800-WeCanHelp! I see you bought three items from us last week, and you IM’d with our agent Chet yesterday when you had some...