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contactcenter collaboration

August 26, 2019

EXECUTIVE PLATFORM

Cisco Intends to Acquire CloudCherry to Enhance Cisco Contact Center Portfolio

2 min read

CloudCherry will augment Cisco's contact center portfolio with advanced analytics, rich customer journey mapping, and sophisticated survey capabilities in our cloud, hosted, and on-premises solutions. 

SOS! My Peering is Under Attack!

5 min read

Now that the Internet has become critical to our day-day lives we really feel the impact when it goes down. While the origin of the Internet – the so-called “ARPANET” was built for resiliency and redundancy there are some hidden vulnerabilities that can undermine its stability.

Data Science to Improve Foresight and Decision Making in the Humanitarian Sector

4 min read

Mercy Corps’ Technology for Development team imagines a world where humanitarian actors use digital tools to improve people’s safety and livelihoods.

March 17, 2015

COLLABORATION

Context Matters: Announcing Context Service for Better Customer Care

2 min read

“Hello, Mr. Famous, and thanks for calling 1-800-WeCanHelp! I see you bought three items from us last week, and you IM’d with our agent Chet yesterday when you had some...