contactcenter collaboration

2 min read

CloudCherry will augment Cisco's contact center portfolio with advanced analytics, rich customer journey mapping, and sophisticated survey capabilities in our cloud, hosted, and on-premises solutions. 

2 min read

Read up on the newest Cisco FindIT Software Release!

5 min read

Now that the Internet has become critical to our day-day lives we really feel the impact when it goes down. While the origin of the Internet – the so-called “ARPANET” was built for resiliency and redundancy there are some hidden vulnerabilities that can undermine its stability.

4 min read

Mercy Corps’ Technology for Development team imagines a world where humanitarian actors use digital tools to improve people’s safety and livelihoods.

2 min read

“Hello, Mr. Famous, and thanks for calling 1-800-WeCanHelp! I see you bought three items from us last week, and you IM’d with our agent Chet yesterday when you had some...