Customer Journey Solutions

April 24, 2019


If We Could Save Time In a Bottle, Would We? Time Distortion and the Contact Center

Time distortion is a common inflection point for positive or negative customer interactions. This is very true when managing a contact center.

April 10, 2019


Cisco Contact Center in action at Google Cloud Next Conference

We are excited to participate at Google’s Cloud Next conference where we are announcing enhancements to some of the solutions we are building with Google.

March 21, 2019


Announcing the New Cognitive and Collaborative Contact Center

Today I’m thrilled to highlight some exciting enhancements we’re unveiling at Enterprise Connect, that leverage the power of cloud analytics and AI. We’re calling it Cognitive Collaboration for the contact center.

February 5, 2019


Going Nowhere Fast?

Too much information can turn out to be not enough if the customer doesn’t receive the benefits and your value proposition is not enhanced by the interaction. To take action, put on your customer hat and walk a mile in their shoes – you’d be surprised that what is important may be different – and less complex – than you think.