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Cisco Customer Experience

Get faster and smarter with AI-powered Services. Discover the latest news, expert thought-leadership, and emerging trends on our blog

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Adele Trombetta

Cisco Customer Experience at Cisco Live 2026 Amsterdam

Enjoy a preview of Cisco Live 2026 Amsterdam from Adele Trombetta. Take a peek at what Cisco Customer Experience has planned this year.

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Joe Gleeson

Modernizing Chip Manufacturing: Intel IT's Journey with Cisco CX

Intel IT’s Sr. Director of Global Infrastructure Services and winner of the CX Customer Hero of the Year Award, shares how Cisco CX helped modernize their network infrastructure.

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Senthil Kumar

Demystifying Network as Code and Services as Code

Demystify Network as Code and Cisco Services as Code. Explore the evolution of network automation, declarative principles, and how Cisco's comprehensive, AI-integrated solutions bring efficiency and quality to network management.

Cisco Customer Experience

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Bhaskar Jayakrishnan

Cisco Services – Global Innovations, European Commitment

At Cisco Live San Diego 2025, Liz Centoni, EVP and Chief Customer Experience Officer, announced that Cisco Support and Professional services were moving beyond break-fix and reactive to personalized, proactive, and predictive experiences, noting that “Traditional service and support models simply cannot keep up with the demands of today’s AI-powered world.” At Cisco Partner Summit […]

February 10, 2026 • 3 min read

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Soaring to New Heights: How AI is Redefining the Airport Customer Experience

Learn more about how artificial intelligence (AI) is changing every aspect of air travel.

February 6, 2026 • 6 min read

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Navigating Firewall Migrations: Best Practices and Palo Alto to Cisco Next-Gen Firewall…

Walk through the complex undertaking of migrating firewalls from Palo Alto Networks to Cisco Next-Generation Firewalls.

January 15, 2026 • 7 min read

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Tim (Wadhwa-)Brown

Cisco Launches Global Threat Modeling Security Assessment Service for Threat-Informed…

In today’s threat landscape, resilience depends on understanding how your adversaries operate as well as understanding your own environment. Learn about Cisco Threat Modeling today.

January 14, 2026 • 3 min read

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Jacqui Guichelaar

Cisco Live Melbourne 2025 Reflections: Transforming Cisco Customer Experience with AI and…

Jacqui Guichelaar shares her reflections of Cisco Live Melbourne.

December 4, 2025 • 3 min read

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Lavanya Gopalakrishnan

Extraordinary Together: From Adoption to Acceleration at Cisco Connect Canada

Join us at Cisco Connect Canada.

November 18, 2025 • 3 min read

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Customer Experience is Ready to Roll at Cisco Live Melbourne

Learn all about where to find Cisco Customer Experience integrations at Cisco Live Melbourne 2025.

November 7, 2025 • 2 min read

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Elevating the Future of the Customer Support Experience

Buffy Ransom provides a quick look at the customer support experience at Cisco Live Melbourne for 2025.

November 6, 2025 • 4 min read

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Jacqui Guichelaar

Go Beyond Boundaries: Your CX Journey at Cisco Live Melbourne 2025

Take a look at what Cisco Customer Experience has to offer at Cisco Live Melbourne 2025.

November 6, 2025 • 3 min read