Customer Experience

July 28, 2021

CUSTOMER EXPERIENCE

Enabling Global Sporting Events: Top 5 Challenges

With one of the world’s largest sporting events on the horizon, get a behind-the-scenes look from one of Cisco’s Distinguished engineers on how they plan, implement, and overcome unique IT challenges enabling best-in-class live event digital experiences.

July 27, 2021

CUSTOMER EXPERIENCE

Avoiding the Consequences of Business Disruption

Businesses must become resilient, adaptive, and transformative to address the unprecedented change of today as well as evolve business priorities, strategies, and resources to thrive and accelerate growth for tomorrow. Learn how in this new blog.

July 26, 2021

CUSTOMER EXPERIENCE

Opening the Digital Front Door to Healthcare

A patient-centric digital front door strategy means providing healthcare access and support wherever the patient is. It can also unlock incremental revenue increases as much as 10% resulting from improved patient experiences. Read about the four focus areas of a digital front door strategy.

July 21, 2021

CUSTOMER EXPERIENCE

CX Cloud energizes large-scale digital transformation at Enel

A conversation with global energy giant Enel Group, a company committed to transforming for a cleaner, more sustainable future with Cisco CX Cloud.

June 21, 2021

CUSTOMER EXPERIENCE

CX Healthcare Practice Focuses on Post-COVID Telehealth

To help our customers adapt to the ever-shifting healthcare landscape, we’ve developed the CX Americas Healthcare Practice, a center of excellence for creating and delivering healthcare-specific solutions.

June 14, 2021

CUSTOMER EXPERIENCE

Building Secure, Resilient IT to Move Your Business Forward

According to a report from ZDNet, there’s been a 400% increase in attacks on remote workers and a whopping 600% rise in cloud cyberattacks alone since 2020. The call for stronger IT security and resiliency is loud and clear, and Cisco Customer Experience (CX) is ready to answer.

Why healthcare is such a target for cyberpredators

The United States healthcare industry has the highest average cost per data breach. Cisco’s Managed Detection and Response (Cisco MDR) helps monitor a hospital's network to detect threats and reduce discovery from days to hours. Hospitals can stop playing defense and go on the offense against data breaches with Cisco MDR capabilities.

Preventing security breaches with human intelligence and software automation

While many aspects of security operations can be automated, the human element is still vital. In this blog, we discuss how automation and human intelligence should be combined for effective threat detection and response.

Top 5 cyber attacks of 2020—could they have been prevented?

Read about the biggest cyber attacks of 2020. And learn how you can’t stop every threat, but you can mitigate damage with a zero-trust architecture.

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