Cisco Customer Experience
Get faster and smarter with AI-powered Services. Discover the latest news, expert thought-leadership, and emerging trends on our blog
- Our Favorite Topics:

Go Beyond Boundaries: Your CX Journey at Cisco Live Melbourne 2025
Go Beyond Boundaries: Your CX Journey at Cisco Live Melbourne 2025
Take a look at what Cisco Customer Experience has to offer at Cisco Live Melbourne 2025.

From Tools to Intelligence: The Engineering Philosophy of Cisco IQ
From Tools to Intelligence: The Engineering Philosophy of Cisco IQ
Cisco IQ delivers seamless AI-powered automation and integrated data across all infrastructure lifecycle phases—planning, design, implementation, operation, and optimization—streamlining processes, reducing cost, and enhancing reliability.

Introducing Repeatable Branch Deployments and Operations with Branch as Code
Introducing Repeatable Branch Deployments and Operations with Branch as Code
With Unified Branch you now have the option to include Branch as Code (BaC), an automation toolkit that empowers organizations to standardize, automate, and scale branch network deployments and operations.
Customer Experience is Ready to Roll at Cisco Live Melbourne
2 min read
Learn all about where to find Cisco Customer Experience integrations at Cisco Live Melbourne 2025.
Elevating the Future of the Customer Support Experience
4 min read
Buffy Ransom provides a quick look at the customer support experience at Cisco Live Melbourne for 2025.
Unleash(ed) AI: The Rise of Cognitive Security Operations
5 min read
Discover how Cognitive Security, powered by agentic AI, transforms cyber defense. Learn how Cisco helps organizations move from reactive to proactive security operations. Explore now →
Think Like an Adversary: How Cisco Safely Finds the Flaws Attackers *Will* Exploit
4 min read
Take a look at how Cisco penetration testing strengthens your defenses.
SVS Engineers: Who are the people that test-drive your network?
3 min read
Cisco Solution Validation Services (SVS) engineers design tailored test blueprints, validate complex network deployments in labs, and deliver future-proof, reliable solutions.
Experience the Power of Connection and AI at Cisco Connect Cancun
1 min read
Cisco Connect returns to the Moon Palace Hotel and Convention Center in sunny Cancun today! Even after two decades and 20 global Cisco Live events, I’m still energized by the chance to meet new faces, reconnect with friends, and experience the latest Cisco innovations. I’m returning to Cancun this year in a new role as […]
The origins, impact and future of AI Agents: A conversation with David White
4 min read
One of Cisco’s Distinguished Engineers shares a rare look into the thinking that led to AI Agents and a glimpse into our AGI future.
Is Reactive IT Finally Dead?
4 min read
Life in reactive IT drains time and costs millions. Cisco Principal Architect, Jason Coleman, explains how Cisco is leading the shift to AI-powered, preemptive IT.
Solution Validation Services Matter More Than Ever Before
4 min read
Cisco Solution Validation Services (SVS) are a critical component of the solution lifecycle. See the difference validation can make—not just in preventing costly failures like misconfigured security policies, incompatible integrations, or performance bottlenecks under load, but in delivering true operational confidence.