End User

January 9, 2015

PERSPECTIVES

IT professionals and end users. Cui Bono?

As a Senior Network Engineer I’ve seen many end-user issues that look like big problems but are actually very simple. The difficulty lies in a lack of understanding between end users and IT teams who support them. In this article, I want to give some advice to improve communications and relationships between these two groups.

February 28, 2014

VIDEO

‘If You Build It, They Will Come’ – NOT!

There are three types of baseball players: Those who make it happen, those who watch it happen and...

January 16, 2014

DATA CENTER

Introducing Cisco Prime Service Catalog version 10.0

I’m excited to announce the recent release of our next-generation service catalog software, Cisco Prime Service Catalog version 10.0. (Click here for a larger image.) As previously introduced in my colleague Song’s blog post, Cisco Prime Service Catalog is an industry-leading IT service catalog solution for any managing any type of service request – from […]

Keeping the Momentum with Business-Relevant Wi-Fi Solutions

Can you remember life without Wi-Fi? Mobility is an integrated part of our daily lives – from how we operate as a mobile user or consumer to how we conduct business. And as Cisco continues to focus on architectures and solutions that transform our customers’ businesses, our Wi-Fi business soars: in last week’s Q3 earnings, […]

February 12, 2013

WIRELESS AND MOBILITY

Work Your Way: IT, You Are Not Alone

Often we focus on the challenges associated with IT with little consideration of the end user viewpoint.  In Cisco’s Work Your Way Global Study, completed in January of 2013, we polled over 1300 IT professionals and business-focused end users around the globe to investigate how BYOD is not only affecting IT, but how the challenges […]