Holiday shopping isn’t like it used to be. Retail sales associates – a.k.a Santa’s helpers – are taking on more than just ushering shoppers into fitting rooms and helping them check out. Today, their role more resembles that of a concierge.
Here are three ways the role of the sales associate is changing:
#1: The sales associate is now your product and inventory expert.
It’s shocking to think that today only 30% of employee time is spent on customer service. To allow sales associates to spend more time with customers and provide a better shopper experience, stores are asking associates to evolve from clerk to expert. In this new role, associates are providing more value to customers by saving them time and helping them make better decisions.
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Tags: analytics, associate, brand, Cisco, curbside, customer, intu, Kathryn Howe, loss prevention, out of stock, retail, service, shopper, staffing, Tesco, top 10
We made it! It is Friday afternoon and the weekend is almost upon us. But before closing up shop, it is a good time to bring up some product transitions that we have going on.
First off the wireless team has this update:
The popular WAP4410N model is no longer available. There are options:
The current replacement is WAP121 but if you looking for more performance and more features, take a look at the WAP321, WAP551 or the dual-band WAP561.
To close this out, we have the new WAP371. It is brand new, it performs and it has wireless 802.11ac!
Now for the RV Series:
The RV120W and RV220W will be going end-of-sale at the end of December this year. The RV180 and Rv180W will be going to end-of-sale by April of next year. Quantities could be limited on certain regional SKU’s.
The replacement models are the RV130 for the RV180, and the RV130W for the rest.
Update: We also have five PIDs that are now EoL: RV220W-A-K9-AU, RV180W-A-K9-AU (both for Australia/NZ), RV180-K9-AR (Argentina), RV180-K9-CN (China), and the RV016-G5 (EMEA). In Mexico, the RV180-A-K9-NA is now replace with the RV130-A-K9-NA.
Have a great week.
Tags: #wireless, access point, business, growth, IT, router, scalable, service, small
Norway’s longest running IT conference , IT-tinget concluded yesterday in the beautiful town of Tonsberg about an hour south of Oslo.
The event has been running for 31 years now and is organized and run by Cisco’s partner Evry.
This years theme is “#UserIsKing” , and Cisco hosted a special Retail Break out session along with Evry where Customer Experience and Engagement were the main focus. Read More »
Tags: #userisking, analytics, Cisco, cmx, Conference, customer, device, End User, engage, engagement, evry, experience, innovation, innovative, IT, IT-tinget, lbs, location, location-based, marketplace, mobile, mobility, Norway, retail, scandinavia, service, services, smartphone, technology, user, wi-fi, wifi, wireless
We’ve all been there, seen it, and even done it ourselves. We’re talking or texting on our phones while walking around the isles of our favorite store. Half the time people are in a venue they’re more fixated on what’s happening on their phone than what’s around them. What about those brick and mortars around us? How can they get our attention when our noses are in our devices?
The way people use their devices may never change, but the way in which businesses interact with their mobile phone loving customers can. Cisco’s Customer Mobile Experiences (CMX) solution provides businesses with the technology to leverage the mobile trend to their advantage by serving smartphone carrying visitors, guests, passengers, shoppers and students location-based services to get their attention.
Among these tools is a valuable set of API that can unlock location-based services, such as indoor navigation and push notifications to create a more personalized mobile experience. Read More »
Tags: App, application, business, cmx, connect, connected mobile experiences, customer, Detect, device, mobile, mobility, network, notification, personalize, phone, service, services, Smart phone, solution, st. olav, technology, topcoder, wayfinding, wi-fi, wifi, wireless, wlan
Gartner has released their 2014 Magic Quadrant for Wired and Wireless LAN Infrastructure. For the 3rd year in a row, Cisco is recognized as a leader in both vision and execution. We believe this Gartner recognition is validation of Cisco strategy and investments for unified access, policy management and cloud managed solutions.
Cisco’s position in the Wired and Wireless Gartner MQs has been consistent over the past 3 years as the market landscape has shifted we believe validating our commitment to meeting shifting customer priorities and requirements.
The 2014 Gartner Magic Quadrant for the Wired and Wireless LAN Access Infrastructure (Authors: Tim Zimmerman, Andrew Lerner, Bill Menezes; Published 26th June 2014) reflects the evolution from prior years and highlights what customers are looking for:
“With limited growth in IT resources, administrators require one network management application, one access security solution, one guest access application or one policy enforcement solution with the flexibility to be deployed in a public cloud, private cloud or on-premises. This integration reduces the costs associated with the upfront capital expense of multiple network service applications each dedicated to either the wired infrastructure or the wireless or cloud components. This savings is also extended to the ongoing software maintenance costs of all access layer management, security and policy enforcement components.”
What Does Being a Leader Mean? Read on for the full story Read More »
Tags: #80211ac, #wireless, 802.11ac, access, access point, analyst, App, application, aruba, Cisco, customer, data, enforcement, Gartner, HP, Industry, infrastructure, IT, LAN, landscape, leader, Magic Quadrant, market, mobile, mobility, MQ, network, policy, quadrant, secure, security, service, technology, unified access, wifi, wired, wireless, wlan