Everyone has had the stressful experience of being in a large building and not knowing where they were. Try adding that uncertainty to a hospital visit and see how your blood pressure reacts when you finally find yourself in the doctor’s office.
The 10-story, million-square-foot University Health System (UHS) Sky Tower in San Antonio, TX wanted to make sure that patients were able to get from Point A to Point B without a lot of stress. To do so, the hospital Read More »
Tags: access point, Aironet, Cisco CMX, connected mobile experiences, Mobility Express
A CMX Partner Ecosystem Blog
Ecosystem partners are an important adjunct to Cisco Connected Mobile Experience (CMX). They augment the analytic and customer engagement capabilities of the solution with innovative business outcomes. This blog is one in a series that highlights our CMX Ecosystem Partners. Today—Nevotek.
Nevotek integrates IP voice, data, and video into a robust suite of solutions that help companies make the most of their IP assets. Nevotek’s V/IP Connect hospitality solution is focused on enhancing guest experience and has been compatible with Cisco IP phones and Unified Communications Manager for more than fifteen years. Over the last year, this partnership has extended to Cisco Connected Mobile Experiences (CMX). Working with CMX, Nevotek’s V/IP Connect Solution provides the opportunity to offer more personalized location based services to hotel guests.
V/IP Connect is a boon for hotel operators. Not only can they Read More »
Tags: cmx, connected mobile experiences, hospitality, hotel, mobility, Nevotek, partners
Written by Ian Mc Garry, CMX Software Engineer
The release of CMX 10.2 is just around the corner and brings with it the new Path Analysis Widget. Path Analysis provides a new way of investigating your data. Not only can you view the amount of visitors to an area, now you can see how they got there and where they went afterwards. To help introduce you, we’ve put together some simple but beneficial use cases outlining its utility and power.
Path Analysis Use Case – Quantifying Instant Customer Attraction
Certain areas within a location, such as casinos, will hold an expected or sometimes unexpected instant attraction (visitation from when people enter the location) to visitors. This can be deliberate or natural depending on the circumstances and nature of the location. For example a casino desires to maximize the time visitors spend in the gambling section of their location and so the layout of the building as well as signage, advertising etc. will aim to increase the instant attraction. From when people enter the reception of the Casino it hopes that they will immediately visit the Gambling Area. Using CMX Analytics Path Analysis we can easily quantify the instant allure of an area from when people enter the building. Read More »
Tags: CMX 10.2, connected mobile experiences, mobility, path analysis
In the connected world we live in, constant access to communications with family, friends, and even work, have become imperative. It is no wonder that with such exigency to stay connected, the demand to provide this connectivity lies heavily on the venues in which we frequent. Restaurants, malls, hotels, grocery stores, sports stadium, and airports are a small sample of the many venues that often offer Wi-Fi access. CMX Connect is a guest portal solution which provides these venues with the opportunity to engage with users before Wi-Fi access is granted.
Read More »
Tags: cmx, CMX 10.2, connected mobile experiences, mobility
Written by Ian Mc Garry, CMX Software Engineer
The release of CMX 10.2 is coming soon and with introduces the improved Correlation Widget. Allowing you to view the relationship between areas, Correlation is a powerful tool. To help introduce you to the widget we’ve put together some simple but beneficial use cases outlining its utility and power.
Correlation Use Case – Identifying the Relationship Between Areas
Certain areas within a location, such as shops, should have a natural interaction or correlation with each other. This can be due to their related nature, ease of accessibility or even close proximity with one another. For example in a mall we may have a flower shop and a card shop. A strong correlation between these shops is expected due to the well-known fact that flowers and gift cards go hand-in-hand. Using the Correlation Widget we can quantify this relationship and prove or even disprove our theory.
We set up a simple correlation widget that looks at the data for shops last week. Setting our Card Shop as the focus allows us to then see the Correlation between it and the other shops in the building.
From this chart we can see Read More »
Tags: CMX 10.2, connected mobile experiences, correlation, mobility