Cisco’s Connected Mobile Experiences (CMX) solution leverages information from the Wi-Fi network to collect aggregate location data from mobile devices. This can be used to tease out behavioral patterns and trends, which in turn can help businesses make informed decisions on how to improve the visitor experience and boost customer service.

The Mobility Services Engine (MSE) forms the core of the CMX solution. Cisco Live! Milan was an exciting milestone for the MSE development team, as the new version of MSE, 10.0, was officially announced. Among its enhancements are improved scalability and robustness, as well as better monitoring tools. In this blog, we’ll show some real-world examples of what information MSE 10 can provide, as was captured during Cisco Live!.

The New Analytics Dashboard

One of the visible improvements is the redesign of the Analytics dashboard. The dashboard provides reporting capabilities, in which each page can be scheduled at specified intervals to run as a report and be sent to interested parties. Because of this new capability, we now refer to the pages on dashboard as “Reports”.

Each report can have any number of “widgets” – essentially little boxes of information – such as the device count within a certain area, the time spent there, or the number of devices moving between areas. The widgets can be configured to show a set of numbers (ie number of devices detected, new devices vs. repeat visitors, etc.), a graph of specified information broken down by time/place, or data tables.

The most basic and fundamental piece of information CMX can provide is visitor count. In Figure 1 you can see the number of detected devices during one just one of the show days. The dashboard gives not only a very clear overview of detected devices, it also shows a comparison of those devices and where and when they’ve been detected throughout the conference.

Figure 1 Visitor count for one of the days

Beyond the fundamental data of total visitors, this information can be shown broken down by building, floor, or zone. Figure 2 shows Read More »

Tags: Cisco Live Milan, Cisco Mobility, cmx, connected mobile experiences, mobility services engine, mse, MSE 10.0, wi-fi

Have you ever been slaving away at work all day, yet somebody asks, “Where have you been, I have been looking for you all day and by the way, have you seen James?” Well, CMX (Connected Mobile Experience) along with a cool mobile app can tackle those questions and more.

To start, Cisco Connected Mobile Experiences is a solution that lets organizations leverage their existing Wi-Fi infrastructure for business analytics, and transform the way they connect with their mobile end-users.  With CMX, we provide the engine for developers to build apps with the Mobility Services APIs that can show where I have been on the floor and a user locator to find out where James has been.

So, what can you do with the CMX Mobility Services APIs? Read More »

Tags: #DevNet, cmx, cmx analytics, connected mobile experiences, internet of things, IoT, IoTWF, mobility, wi-fi

Well, CiscoLive Milan 2015 is behind us…..but hopefully the energy and insights you took away from it stay with you – at least till next CiscoLive. Our attendees rated it as our most successful CiscoLive EMEAR ever……and having been to a few of them myself I’d happily agree!

I had the opportunity to speak with many attendees at the World of Solutions, both on the guided tours and also at the mobility demos. The overall impression I got from speaking with you is that you are as excited (and challenged) as we are about the dramatic changes going on in IT. The transformation of IT has moved from hype to reality – and many of you at CiscoLive are the ones being asked by your company to make these changes happen.

Now, whether you attended Live and missed a session – or you were not in Milan at all – you can still check out many of the keynotes and sessions on-line.

One of the highlights was the Enterprise Networking Trends keynote Read More »

Tags: #CLEUR, 11ac, Cisco CMX, cisco live, innovation, meraki, Meraki Challenge, milan, Milano, mobile workspace, mobility, technology, wi-fi, wlan, YOD

Whether you are among the 8,000 attendees participating at Cisco Live Milan in-person or among our many virtual attendees catching the live web broadcast, you’ll find lots to help you with your mobility-related projects.

Read More »

Tags: #CLEUR, 11ac, 802.11ac, byod, Cisco CMX, cisco live, innovation, meraki, Meraki Challenge, milan, Milano, mobile, mobility, technology, wi-fi, wlan, workspace

The close of every year brings startling headlines that herald the continued meteoric rise of mobility. This past year was no exception. The 2014 announcement that there are now more mobile subscribers than inhabitants on the planet exemplified the mobile zeitgeist and its importance in our daily lives.

But, the big mobile news in 2014 was around Wi-Fi. Wi-Fi continues to blanket the world, with iPass estimating that the number of public hotspots will increase almost 8-fold over the next four years to cover 1 out of every 20 people on the planet. And, Wi-Fi is becoming more like the mobile cellular experience. The seamless authentication and experience promised by Hotspot 2.0 is now available, with Time Warner and others announcing last year that they would roll it out across their entire Wi-Fi networks. And, we can now roam to other international Wi-Fi networks, like we do on cellular, with Comcast and Liberty Global, and other providers, announcing global roaming agreements. And, 2014 saw mobile operators beginning to embrace Wi-Fi in a big way. T-Mobile USA began shipping wireless routers to provide five bars coverage at home by allowing customers to make calls over Wi-Fi instead of the mobile network.

Of all the 2014 Wi-Fi activities, perhaps the biggest event was Read More »

Tags: Cisco, future, mobility, monetization, predictions, wi-fi