Proactive and Preemptive Infrastructure Management Helps Navigate Digital Disruption
To be an enabler for digital transformation, the infrastructure needs to be simple, agile and reliable.
Disruption and Transformation at Cisco Live Vegas: Day 3 Recap
Several of us on the offer management team in Cisco’s Managed Services group were fortunate enough to have the opportunity to speak in various forums here at Cisco...
Disruption and Transformation at Cisco Live Vegas: Day 2 Recap
Day 2 of Cisco Live is all about energy. Everybody has arrived, so the conference halls are packed and the level of intensity is up a few notches. Attendees have already done a pass or two through the exhibition halls, getting the high-level information they need (and maybe a bit of swag along the way), so now they’re ready to dig deeper with booth representatives to really understand what’s being served up. Their questions go beyond just the general type—these are the conversations that we really enjoy having with our prospects and customers!
Analytics and the Universal Pursuit of Insight
What makes space so amazing? Every time human kind takes a deeper look, we find something that we didn’t know was there before. The same concept applies to analytics. Gathering deeper insight into any data set through automation allows you to make better and quicker decisions, expose gaps, and identify areas for cost reduction or investment. Let’s explore how you can maximize and quantify value from your investments in analytics.
Are Customers Getting Real Value from Their Managed IT Services?
Is It A Bait-and-Switch? As 2016 comes to a close, we in the managed IT services industry can say with some confidence that our customers really do understand...
Introducing the Cisco IT eStore and a Service Catalog for BYOD
Cisco IT has always encouraged employees to use the tools that help them work most efficiently from anywhere on any device. As the range of IT services we offered has increased, we noticed that the process of acquiring the various tools became complex and confusing. We had a number of different internal sites (aka “stores”) […]