In the third chapter of our Valley Sleep Center customer story, we get a closer look at the company’s phone system upgrade. Working closely with a Cisco certified partner who understood its needs, Valley Sleep Center replaced its inefficient phone system with a user-friendly Cisco UC540 solution. In the past, calls were routed to a single location, and periods of high volume were frequent. Now empowered by the right network, employees in the five locations share the load and can route calls efficiently. Watch the video to learn more.
Part One of the Valley Sleep Center
Part Two of the Valley Sleep Center
Watch Part Three >>
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Tags: Call Center, Cisco, Cisco certified partner, Invision Technology Solutions, load-sharing, right network, sleep clinic, UC, UC540, unified communications, Valley Sleep Center
So my wife and I recently took a two week vacation to Alaska – without computers or anything but camera’s and our ever important smartphones. I didn’t realize that Marie Hattar, our Segment VP was going to write a blog about the importance of vacations and productivity – see that here. Imagine that, I overachieved via a vacation!
At any rate, back to the vacation – we left on Sunday so Saturday was reserved for clothes washing and packing. Great plan until the motor on the washing machine froze. We ended up Saturday night finishing the wash at her father’s house. Then after the trip (that was fabulous by the way. Everyone needs to take a cruise through the Inside Passage!) we ended up having the repair service visit to confirm the motor was shot (new motor cost more than the washer was worth, so conclusion: buy a new one) and using his washer/dryer for another week. That meant bundling up two plus weeks of wash, carrying it to his house, doing the wash for a few hours, etc.
I was reminded of the challenges a manufacturing company would have due to an unexpected machine breakdown. You have to isolate the problem, get appropriate repairs, possibly upgrade the machine, possibly line up alternate manufacturing capability, etc. I’ve blogged before about the needs for continuing MRO schedules and the importance of properly servicing your manufacturing machines and lines. But how do you prepare for a critical machine that suddenly breaks? Can you rapidly sub out the work? Can you quickly get the machine replaced? What if the newer machine doesn’t fit in the line directly? Read More »
Tags: Alaska, Call Center, CPwE, data center, diagnostic, Ethernet to the factory, innovation, machine builder, Open, productivity, repair, Smartphones, Sustainability, vacation
The ability for a business to effectively communicate with their customers in a manner that is supportive of HOW the customer communicates is changing rapidly these days. Many people are happy communicating via phone while others have made a full on switch to social media platforms – areas that may allow them to express themselves more fully to an audience that they have defined. Many of us…may just like to hear ourselves talk.
The challenge for a business today is how to listen. If I complain or want to rant about a negative experience with your company, should I expect a response?
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Tags: Call Center, collaboration, Customer Care, TechWiseTV