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Joe Pinto

Senior Vice President

Cisco Technical Services Group (CTSG)

Joe Pinto is the Senior Vice President of Cisco’s Technical Services Group. Through a team of more than 5500 employees, Pinto is responsible for creating and directing programs that enable solutions for our customers to help solve their toughest business challenges through product and service quality, including innovative technical assistance, onsite and spare part logistics, Learning@Cisco education, customer assurance programs, CCIE certification, and a wealth of web- and community-based technical support resources.

Since Pinto joined Cisco in 1991, his team has worked to customize service delivery to the needs of distinct customer segments and regions around the world. Technical Services and Cisco partners support hundreds of thousands of mission-critical networks worldwide every day, delivering smart, personalized experience and innovative solutions.

Today the overwhelming majority of Cisco customer and partner technical support issues are solved online, where knowledge transfer and sharing of best practices have resulted in faster issue resolution.The continuous customer and partner feedback received from our online interface improves services, products, and business processes across Cisco.

Under Pinto’s leadership, Cisco Services has received numerous industry honors. To date, Cisco has attained the J.D. Power and Associates Certified Technology Services and Support certification 10 times. Cisco is also a 30-time recipient of the Technology Services Industry Association (TSIA) STAR award and a 12-time winner of the Association of Support Professionals (ASP) "Ten Best Web Support Sites" competition. Both TSIA and ASP have named Cisco to their Halls of Fame. The Learning@Cisco education program has been recognized by B2B Magazine and is also the only vendor to be certified by the American National Standards Institute (ANSI). The program won the Brandon Hall Excellence award and was named Top 100 Learning/E-Learning Company in both 2014 and 2015.

Pinto devotes his spare time to the Services for Brain Injury (SBI) and Second Harvest Food Bank organizations, to name a few. He actively contributes in Cisco’s Executive Sponsorship program for our top tier customers, as well as Cisco customer and partner advisory boards. He also participates in keynotes for external industry events such as Walker Information and educational institutions and serves as a board member for San Jose State University.

Pinto holds a bachelor’s degree in business from Golden Gate University.

Articles

Imagine All the Possibilities at Cisco Live Orlando

Find out how innovative capabilities such as automation, digitized knowledge, and machine learning can be used to your advantage.

January 29, 2018

CUSTOMER EXPERIENCE

Cisco and Microsoft: Delivering Fast, Reliable, and Secure Cloud Connection

The cloud world is rich with benefits, and growing. So is complexity. This is where the partnership between Cisco and Microsoft comes in: to help customers navigate through technology transitions.

December 19, 2017

CUSTOMER EXPERIENCE

Cisco Achieves 31st TSIA STAR Recognition and 11th J.D. Power Certification

Cisco Services continues to offer innovative services across the IT lifecycle that meet the needs of their customers’ businesses and help them stay ahead of the pace of change.

October 19, 2017

CUSTOMER EXPERIENCE

That was Then, This is Now: Cisco High-Value Services

Introducing next generation technical services that build on Cisco industry-leading product support to deliver more proactive and prescriptive service options at the software, solution, and network level.

September 20, 2017

CUSTOMER EXPERIENCE

Cisco Services Breaks the Record…Again!

Cisco Services celebrates its 11th consecutive year of earning the J.D. Power Certification in Technical Services and Support, an accomplishment no other company, in any industry, has ever achieved.

March 7, 2017

CUSTOMER EXPERIENCE

When It Comes To Protecting Data, Cisco Services Goes All-In

By attaining the ISO 27001 Certification across all of our services worldwide, customers can be confident that Cisco is protecting data.

October 25, 2016

CUSTOMER EXPERIENCE

10 Certifications in a Row and 30 STAR Awards: Cisco Recognized by J.D. Power and TSIA

Technology continues to change, but one thing remains the same; Cisco proudly earns the J.D. Power Certified Technology Service and Support (CTSS) certification. This is the 10th consecutive time...