Just another Call Center? Initially, I was not too excited about doing a show on TAC, Cisco’s Technical Assistance Center. This topic has been requested in various forms throughout the years and for whatever reason, we just never took the time to do
Many of you take part in our annual satisfaction surveys. You share opinions, discuss challenges, and make valuable recommendations. More than 65,000 customers and partners responded to our survey during the first half of FY13. For this installment
