Technical Assistance Center

October 30, 2014

TECHWISETV

Explore Cisco TAC

1 min read

Just another Call Center? Initially, I was not too excited about doing a show on TAC, Cisco’s Technical Assistance Center.  This topic has been requested in various forms throughout the years and for whatever reason, we just never took the time to do it right.  Until now.   – Watch the entire Show Right Now– Cool thing about […]

The We’re Listening Blog Series: Improving Cisco Customer Experiences – What We’re Doing to Address Your C …

3 min read

Many of you take part in our annual satisfaction surveys.  You share opinions, discuss challenges, and make valuable recommendations. More than 65,000 customers and partners responded to our survey during the first half of FY13.  For this installment of the “We’re Listening” blog series,  I asked Joe Pinto, Senior Vice President, Technical Services, to review […]