5 Reasons Why Customers Swear by Support Services
If you’re on the fence about whether to purchase (or renew) Cisco Support Services, I’ve got a story for you. I recently met with a group of...
Scott Schell
Senior Manager
CX Americas
Articles
It’s Not All about You. And 5 Other Tips on How to Be the Ultimate Trusted Advisor.
When it comes to your customers, the solutions you sell may get your foot in the door, but let’s face it, it’s the relationships you build that elevate your business to “trusted advisor” status, which will lead to increases in retention and revenue over the long haul. So how do you earn that trust and a reputation […]
Growing Customer Lifetime Value: Here’s the Secret Sauce…
Your customers are the most important drivers of growth for your business. They’re often the reason new clients seek you out, and they serve as the source for post-sale opportunities and recurring revenue. It’s the simple truth. But what’s also true is that in today’s digital age and dynamic business environment, where trust and loyalty […]
Building Your Customer Success Team: Much, Much More Than Just Good Customer Support
When building a customer success team and making your case for more investment in the initiative, the most striking misunderstanding you may have come across is that a customer success team is a cost center and just provides really good customer support. Let’s set the record straight – a customer success team does provide excellent […]