Enterprise Connect, Day 3: Let’s Talk about Contact Center
Teamwork is absolutely important, but even if you come up with the best product or service on the planet, it’s your customers who can make or break your business. So, let’s talk about contact center.
A Modern Version of an Old-Fashioned House Call
When you’re sick, wouldn’t it be great if you could talk to a healthcare provider on video, so they could check your vitals and chat about your symptoms? Without having to drive to a clinic? That’s a reality for Mercy Virtual’s customers, thanks to our partner World Wide Technology (WWT). WWT says… Our customer Mercy […]
Care. Where it’s needed most.
True story. This happened to someone on my team. Her father-in-law lives alone. Several years ago, he had a stroke. He lay on the floor for hours until a neighbor noticed his open front door and found him. Luckily, he made a full recovery. It was clear how fast a treatable health condition could become […]