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Tod Famous

Senior Director, Product Management

Cisco Customer Contact Business Unit

Mr. Famous is a 20 year veteran of the contact center industry. He joined Cisco in 1999 as part of the WebLine Communications acquisition shortly after the formation of the Customer Care Business Unit. He was part of the original product management team that introduced the industry's first IP Contact Center solution in 2001.

During his time at Cisco he has grown the business into a global leader in the customer care market with over 25,000 contact center customers. He also holds a number patents for contact center technology.

Mr. Famous currently has responsibility for the Cisco customer care center product management team which manages a portfolio of cloud and premises contact center solutions.

Articles

April 10, 2019

COLLABORATION

Cisco Contact Center in action at Google Cloud Next Conference

We are excited to participate at Google’s Cloud Next conference where we are announcing enhancements to some of the solutions we are building with Google.

February 11, 2019

COLLABORATION

Customer Journey Solutions Release 12.0 has arrived

Customer Journey Solutions Release 12.0 enhances on-premises and hosted contact center solutions, including intuitive tools that enable agents to drive quicker resolution closure, creating more meaningful customer interactions.

July 26, 2018

COLLABORATION

The Future of Contact Center: Cisco and AI Pave the Way

Cisco brings advances in intelligent care to contact centers by adopting AI solutions that enhance the customer journey. Contact centers can now evolve from cost centers to strategic assets.

June 23, 2015

COLLABORATION

Should I Use Cisco Spark in my Contact Center?

It has been more than a year since I started using Cisco Spark. And it has been a year of learning and changing how I work with my...

March 17, 2015

COLLABORATION

Context Matters: Announcing Context Service for Better Customer Care

“Hello, Mr. Famous, and thanks for calling 1-800-WeCanHelp! I see you bought three items from us last week, and you IM’d with our agent Chet yesterday when you had some...