Cisco Contact Center in action at Google Cloud Next Conference
We are excited to participate at Google’s Cloud Next conference where we are announcing enhancements to some of the solutions we are building with Google.
Tod Famous
Senior Director, Product Management
Cisco Customer Contact Business Unit
Articles
Customer Journey Solutions Release 12.0 has arrived
Customer Journey Solutions Release 12.0 enhances on-premises and hosted contact center solutions, including intuitive tools that enable agents to drive quicker resolution closure, creating more meaningful customer interactions.
The Future of Contact Center: Cisco and AI Pave the Way
Cisco brings advances in intelligent care to contact centers by adopting AI solutions that enhance the customer journey. Contact centers can now evolve from cost centers to strategic assets.
Should I Use Cisco Spark in my Contact Center?
It has been more than a year since I started using Cisco Spark. And it has been a year of learning and changing how I work with my...
Context Matters: Announcing Context Service for Better Customer Care
“Hello, Mr. Famous, and thanks for calling 1-800-WeCanHelp! I see you bought three items from us last week, and you IM’d with our agent Chet yesterday when you had some...