Tod Famous

Senior Director, Product Management

Cisco Customer Contact Business Unit

Mr. Famous is a 20 year veteran of the contact center industry. He joined Cisco in 1999 as part of the WebLine Communications acquisition shortly after the formation of the Customer Care Business Unit. He was part of the original product management team that introduced the industry's first IP Contact Center solution in 2001.

During his time at Cisco he has grown the business into a global leader in the customer care market with over 25,000 contact center customers. He also holds a number patents for contact center technology.

Mr. Famous currently has responsibility for the Cisco customer care center product management team which manages a portfolio of cloud and premises contact center solutions.


February 11, 2019


Customer Journey Solutions Release 12.0 has arrived

3 min read

Customer Journey Solutions Release 12.0 enhances on-premises and hosted contact center solutions, including intuitive tools that enable agents to drive quicker resolution closure, creating more meaningful customer interactions.