Check out this month's update on new capabilities that help organizations improve workplace collaboration, productivity, and customer experience in our Cisco Contact Center portfolio.
Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month honored for improving customer service technology and customer experience.
Cisco innovates with artificial intelligence-powered solutions (CCAI) that augment contact center performance and enrich agent and customer experiences.
Cisco helps companies and call centers check the pulse of their employees as they work from home.
Cisco Contact Center virtual assistant solutions powered by Google Cloud Contact Center AI available to automate inbound traffic and improve customer experience during times of crisis.
Read about what contact center leaders are thinking and how to turn challenges into opportunities during times of crisis.
Here is how Unified Contact Center Enterprise and Unified Contact Center Express customers can quickly expand or activate additional work-from-home call center staff to remain productive.
