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Monthly Update: Turbocharge Your Contact Center with Cloud-Based Cisco Webex Contact Center
4 min read
Check out this month's update on new capabilities that help organizations improve workplace collaboration, productivity, and customer experience in our Cisco Contact Center portfolio.
Cisco Receives 2020 Contact Center Technology Award from CUSTOMER Magazine
4 min read
Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month honored for improving customer service technology and customer experience.
Cisco’s Latest Innovations in Artificial Intelligence Improve Business Outcomes for Contact Centers
4 min read
Cisco innovates with artificial intelligence-powered solutions (CCAI) that augment contact center performance and enrich agent and customer experiences.
Cisco Introduces Webex Experience Management “Voice of Employee” Work from Home Solution
2 min read
Cisco helps companies and call centers check the pulse of their employees as they work from home.
Cisco Partners with Google Cloud to Offer Contact Center AI Rapid Response Program
2 min read
Cisco Contact Center virtual assistant solutions powered by Google Cloud Contact Center AI available to automate inbound traffic and improve customer experience during times of crisis.
Cisco’s Global Contact Center Survey 2020 Reveals What’s on the Minds of Contact Center Leaders
4 min read
Read about what contact center leaders are thinking and how to turn challenges into opportunities during times of crisis.
A Message to Our Customers: Your Agents Can Work From Home with Your Cisco Contact Center Solution
4 min read
Here is how Unified Contact Center Enterprise and Unified Contact Center Express customers can quickly expand or activate additional work-from-home call center staff to remain productive.