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David Wiener

Senior Director of Product

Contact Center and Artificial Intelligence

David Wiener is the Senior Director of Product Management, Contact Center & Artificial Intelligence for Cisco’s Collaboration portfolio. In this role, David oversees global product strategy for all contact center solutions, and he also leads the Voicea Research and Development teams for the core speech and artificial intelligence products across Cisco’s Collaboration portfolio.

Previously, he was Co-founder and Chief Product Officer at Voicea, a voice-focused AI technology company acquired by Cisco in September 2019. Prior to co-founding Voicea he was Vice President at Oracle, overseeing global product for the Oracle Data Cloud. At Oracle he was responsible for pulling together the acquisitions of BlueKai, Datalogix, AddThis, and Crosswise. Prior to Oracle, David oversaw Product at BlueKai.

When David is not working, he enjoys skiing, hiking, cooking, woodworking, and travelling with his family.

Articles

November 17, 2020

COLLABORATION

Monthly Update: The Secret to Improving Your Customer Experiences Lies Hidden Within Your Website

4 min read

Check out our latest enhancements to Webex Experience Management that provide powerful customer journey insights to contact center and customer experience leaders!

September 17, 2020

COLLABORATION

Monthly Update: Boost Your Net Promoter Scores and Workplace Collaboration with Cisco Contact Center Solutions

3 min read

This month, we’re introducing enhancements to Webex Experience Management that helps businesses understand their customer journeys across all touchpoints so they can make improvements resulting in higher customer satisfaction and lower churn.

August 18, 2020

COLLABORATION

Monthly Update: Turbocharge Your Contact Center with Cloud-Based Cisco Webex Contact Center

4 min read

Check out this month's update on new capabilities that help organizations improve workplace collaboration, productivity, and customer experience in our Cisco Contact Center portfolio.

August 3, 2020

COLLABORATION

Cisco Receives 2020 Contact Center Technology Award from CUSTOMER Magazine

4 min read

Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month honored for improving customer service technology and customer experience.

April 21, 2020

1

COLLABORATION

Cisco Partners with Google Cloud to Offer Contact Center AI Rapid Response Program

2 min read

Cisco Contact Center virtual assistant solutions powered by Google Cloud Contact Center AI available to automate inbound traffic and improve customer experience during times of crisis.

March 27, 2020

13

COLLABORATION

A Message to Our Customers: Your Agents Can Work From Home with Your Cisco Contact Center Solution

4 min read

Here is how Unified Contact Center Enterprise and Unified Contact Center Express customers can quickly expand or activate additional work-from-home call center staff to remain productive.