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India: Transforming Promise into Performance

Seven years ago, many people (including my mother-in-law) thought I had made a career-ending decision to accept a high-risk assignment and relocate to India. My mission:  build from the ground up Cisco’s second headquarters, a Globalization Centre East in Bangalore focused on innovation, talent and partner development that envisioned 10,000 employees in three years, including the top 10% of worldwide talent. My charter included developing a world-class technology campus that also served as a showcase for incubating and advancing Smart City services worldwide, and to become the most relevant ICT company in India.

Was it the right decision?

Wim #1Although half a world away from Cisco’s corporate headquarters in the Silicon Valley, I thought the new job was still full of great promise. India was and still is the world’s largest democracy, had a growing talent pool, a zest for innovation, a co-operative government, aspirational middle class and a potentially huge economy purring along at 8% annual growth.

In four years, we partnered with national and local governments as well as an ecosystem of commercial businesses to architect and develop a fully networked campus.The Smart + Connected Community inBangalore integrated building systems with IT systems and applications onto one IP network, enveloped by artfully designed buildings and collaborative work spaces.

Today, the 1-million-square-foot Globalization Centre East campus employs more than 11,000 people, houses Cisco’s Research and Development, IT and customer support teams with the best talent in industry. The campus also meets my original charter Wim #2as the incubator for validating our industry-leading Smart + Connected Communities, especially Smart Cities, which today has projects on nearly every continent worldwide, encompassing more than 90 engagements.

All that has been extremely rewarding to see, but was it the right decision?

We achieved every critical objective except one: growing ICT technology throughout India itself. In my four years of living in India and after a number of subsequent trips revisiting there, I now realize that the promise and opportunity of India can be unpredictable.  After several years of nearly double digit growth, India’s economy spiraled down, experienced high inflation, a weakening rupee, allegations of government corruption and financial policy decisions that spooked the international investment community.

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Customer Care Enters the 21st Century

A friend of mine recently joined the rest of us in the 21st Century by getting his first smartphone. Although it was a long time coming, he’s now tweeting, checking Facebook, and tracking his favorite baseball team, the Colorado Rockies, like the rest of us.

Although my friend isn’t a techno-grouch by any means, the way consumers use smartphones to interact with companies is driving a transition in the customer care industry. Not only are consumers increasingly communicating with businesses via new mechanisms such as mobile, but they’re interacting for new reasons. Using the web and social media, today’s consumers learn much more about products and services before they reach out to a business to ask a question or resolve an issue. Gone are the days of “one size fits all” contact centers. Expert, personalized customer care is now the rule rather than the exception.

Modern Customer Collaboration (or Customer Interaction, Customer Engagement, Customer Experience, or even “contact center”) solutions are meeting this challenge by evolving to address not only my friend’s new-found customer service requirements, but the ongoing needs of consumers who stepped into the 21st century long before he did.

Support for current and future mobile applications is critical. Just about every company Read More »

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Nexus Flexibility Eases Transitions

Cisco has a broad base of data center customers with a diverse set of requirements and we meet their needs with Nexus -- the most comprehensive switching portfolio in the industry.  This week, we are making announcements for both the Nexus 9000 series and the Nexus 3000 series that provide design and deployment flexibility for our commercial, enterprise, service provider, as well as cloud customers.  Key points of the announcement include:

  • ACI (Application Centric Infrastructure) is shipping this month;
  • Additional linecard and chassis options provide customer choice and flexibility;
  • 100G linecards for the Nexus 9500 will be available in Q4CY14 and will offer the highest density in the industry; and
  • New starter kits and bundles help customers ease transitions.

Nexus 9000 family

The Nexus 9000 Series

 ACI is shipping this month

 The Nexus 9000 series can operate in standard NX-OS mode or in ACI mode. In either case the Nexus 9000 portfolio delivers the value of the “5 P’s” of Power efficiency, Price, Port density, Performance, and Programmability. NX-OS mode provides customers with the value of the NX-OS operating system used by tens of thousands of customers in data centers around the world.  ACI mode adds to NX-OS capabilities by providing an application driven policy model, integration of hardware and software, and centralized visibility, among other things. ACI requires a controller and switch software.  Both are shipping this month. It is important to note that the pricing for this solution is simple and predictable.  There is a perpetual license for each leaf switch.  Other pricing approaches in the industry are monthly and are based on varying elements like number of VM’s.  Comparing the two approaches is somewhat like comparing a cell phone bill that is either flat rate or usage based.  Personally, I like the simplicity and predictability of flat rate.  See The Future of Networking, as well as SDN and Beyond  for additional details on new ACI announcements and how they can take you beyond SDN.

Additional linecard and chassis options underscore flexibility

We’ll consider how flexibility is delivered for both modular and fixed platforms.  For modular switching, the Nexus 9500 modular chassis family offers different line card options that can be mixed in the same chassis and allow customers to “dial up” or “dial down” their design based upon the price, performance, feature set, and scale they want to achieve.  There are basically 3 different ‘flavors’, all of which are now shipping:

  1. The Nexus 9500 X9400 set of 1/10G and 40G line cards are based on merchant silicon and provide industry-leading price and performance compared to other merchant silicon switches. These provide a very cost effective solution ideal for traditional modular data center designs.
  2. The Nexus 9500 X9500 set of 1/10G and 40G line cards are sometimes referred to as “merchant plus” because they have custom Cisco ASICs, in addition to merchant silicon, and are ideal for customers that need performance together with additional buffering and VXLAN routing capabilities. The X9500 line cards can be used in future ACI designs as well.
  3. The Nexus 9500 X9600 set of 40G line cards provide performance without compromise even for small packet sizes.

The Nexus 9300 series offers ACI capabilities (ala the X9500 linecards in item 2 above) in a fixed form factor.  For customers interested in a merchant only fixed form factor, we offer the Nexus 3000 family.  This week, we announced the new Nexus 3164, which provides 64 ports of 40G and is a great solution for 40G access or space constrained aggregation.

100G linecards

We are also announcing 100G linecards that we believe will deliver industry leading port density of up to 128 ports of 100G in a single chassis.  100G for both the X9400 and X9600 series will be available for the Nexus 9500 in Q4CY14.  Cisco will offer an 8 port 100G X9400 line card and a 12 port 100G X9600 line card.

New starter kits and bundles ease transitions

There are numerous packages available to ease transitions -- from 1G to 10G, 10G to 40G, or from traditional networks to ACI.  There are 2 bundles I want to quickly call out.  The first provides a smooth transition for customers with older End of Row Catalyst 6500’s in their data centers.  It occupies the same rack space and uses the same cabling as they currently have, but provides 10X the performance.  The second is basically an ACI starter kit, providing the APIC, spine switches and leaf switches, even optical cables – everything required to set up and get started with an ACI pod.

In summary, Cisco is continuing its rapid pace of innovation and execution around ACI and data center switching overall.  Ultimately, this means customers gain choice, flexibility and true innovation to support their business needs.

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Banking in the InterCloud: Delivering Additional Computing and Storage

July 28, 2014 at 1:02 pm PST

Financial Services firms are being challenged and forced to change the way that their applications, information, content, compute, storage, and network resources are deployed and consumed. It is a multi-dimensional issue that is forcing financial services firms to change of how IT is delivered. They are beginning to look for ways to stretch their data centers, as they often need more compute and storage capacity than their own facilities provide, especially during those peak high-demand times. The move is toward the service delivery of IT through cloud computing, a dynamic and service-oriented delivery paradigm that organizes and allocates IT-enabled services to meet business demand as needed.

Challenges With Financial Services IT Delivery

Data centers are costly to build and operate, but there are times when you need more resources. Cisco’s InterCloud solution lets banks create a hybrid cloud to extend their data center and cloud capacity when needed. Through InterCloud, banks can store more data and have more computing power, operating just as if it were in an on-premises data center. InterCloud could also be used to augment current big data and risk/analytics environments that banks have deployed in recent years. In many cases, additional compute capacity is needed only for a short time in order to run certain risk models or to provide additional reporting for regulatory requirements. Read More »

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IT Transformation: Avoiding Pitfalls

In the last two blogs, I talked about the reasons for IT Transformation, understanding Enterprise Environment and how to effectively set management goals. As more and more companies begin to move towards IT Transformation, there are mistakes that businesses should be weary of. Today I will discuss the pitfalls that can slump the IT transformation process, as well as, the services Cisco has been developing to help Enterprise on the journey to IT transformation. Read More »

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